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BT Norton has detected a problem

Danwk2011 — Sat, 28 Jun 2025 14:00:23 GMT

My BT Norton has detected a problem but when viewing the device it says "fixing - Make sure your computer is connected to the internet", which it is but doesn't seem to be doing anything apart from spinning.

Its been doing this for about an hour now.

Re: BT Norton has detected a problem

Alex_H — Sun, 29 Jun 2025 09:23:36 GMT

Hi @Danwk2011,

Welcome to the BT Community

Did the fix end up completing on the detected problem or is it the same now even if you restart the device? Does it say specifically what the problem is that has been detected?

Alex

Re: BT Norton has detected a problem

Danwk2011 — Sun, 29 Jun 2025 09:31:28 GMT

I shutdown/ restarted a number of times and no change, I'd go back into the page and it was still spinning. Never said what the issue was.

I finally just downloaded the software again. Which fixed it.

Cheers

Re: BT Norton has detected a problem

Alex_H — Sun, 29 Jun 2025 09:50:06 GMT

@Danwk2011 Glad to hear its sorted and thanks for sharing what resolved it in case anyone has a similar issue.

Alex