Xbox Game Pass still managed by BT Account

Hooj1981 — Fri, 04 Jul 2025 08:04:00 GMT

Hi.

I am a former BT Broadband customer and linked my Microsoft account to BT so that I could get the 12 months free Game Pass Ultimate.

However even though I left BT over a year ago, the Microsoft portal is saying the subscription is managed by BT/EE and provides a link back to the mybt.com portal.

I no longer have access to this portal and so cannot unlink my account. Microsoft are not helpful and have requested that I contact BT.

Can someone please look into this and unlink by account and return it to normal?

Thanks

Re: Xbox Game Pass still managed by BT Account

gg30340 — Fri, 04 Jul 2025 08:24:55 GMT

You will need to call BT Billing 0330.1234.150.

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Xbox Game Pass still managed by BT Account

Re: Xbox Game Pass still managed by BT Account