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BT Virus Protect

DeeEmmBee — Tue, 19 Aug 2025 15:29:22 GMT

Hoping someone can help with my question on the BT Virus app. For some reason I can't clear the prompts that keep showing in the Toolbox icon in the top right hand corner of the app. I select the option to skip the permissions for 4 x items, yet the prompts don't disappear? I also don't want to setup the App Security and Internet Security prompts that are also showing. Again, can these be stopped? Thanks in advance for any solutions!!

Re: BT Virus Protect

Leanne_T — Wed, 20 Aug 2025 09:33:38 GMT

Hi @DeeEmmBee

Thanks for coming to the community.

If you go into the BT Virus Protect app settings, do you have the option to turn off notifications to see if this stops the prompts showing? If this continues, could you try deleting and re-installing the app?

Our BT Virus Protect app page has more details on using the app.

Let me know how you get on 🙂

Leanne.

Re: BT Virus Protect

DeeEmmBee — Wed, 20 Aug 2025 13:19:59 GMT

Hey Leanne_T. Thanks for taking the time to reply to my question. I tried using the toggle switch for the notifications, but it didn't work. Also uninstalled and reinstalled the app and same thing happening. I'll leave it as is, as the app works for local device scans and my browser alerts me to unsecured sites.

Re: BT Virus Protect

Leanne_T — Wed, 20 Aug 2025 14:00:25 GMT

Thanks for trying this @DeeEmmBee

If you would like to get the app looked into in more detail at any time, please get in touch with our technical support guides and they will be happy to help 🙂

Leanne.