This topic

Parent control

Ss23 — Sun, 19 Oct 2025 06:42:11 GMT

Hello,i have the bt mobile app however it will not allow me to set up parent control on how long a device can access Internet on each device.

Can anyone help?

Thanks

Re: Parent control

gg30340 — Sun, 19 Oct 2025 09:11:51 GMT

Have you had a read through the following

https://www.bt.com/help/security/how-to-keep-your-family-safe-online-with-bt-parental-controls-an

Re: Parent control

Ss23 — Sun, 19 Oct 2025 09:32:51 GMT

Hi,thanks I have, It tells me to download bt app which I have done all other controls work except the one that controls the time of a device being connected.Im doing this on a samsung mobile not sure but it's definitely a fault.

Re: Parent control

Alex_H — Sun, 19 Oct 2025 14:58:03 GMT

Hi @Ss23,

Welcome to the BT Community

I would recommend reaching out to our technical team for some support, they will be able to take a further look into it for you and if its still not letting you setup the control timers they can raise the fault to help get it sorted.

Alex

Re: Parent control

Ss23 — Mon, 20 Oct 2025 15:25:02 GMT

Update i reached out to support team and its been resolved i just needed to add the disk set up on app!

Thanks