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Norton rejecting Intel Driver Update as infected.

Alan_in_Hemel — Thu, 06 Nov 2025 08:42:06 GMT

I am trying to install the latest Intel Driver: 32.0.101.8247 (WHQL Certified)

Norton does not permit this saying it contains a virus, the advice from the Intel Community Forum is to turn off Norton and then install the driver. I am nervous about doing this and would welcome any advice.

Re: Norton rejecting Intel Driver Update as infected.

licquorice — Thu, 06 Nov 2025 09:23:28 GMT

Why ask on here, it will just be the opinion of random posters with no more information (probably less) than either the Intel or Norton communities.

Re: Norton rejecting Intel Driver Update as infected.

Alan_in_Hemel — Thu, 06 Nov 2025 09:42:54 GMT

The Norton Community do not recognise me as a BT customer, so where else am I supposed to ask?

Re: Norton rejecting Intel Driver Update as infected.

licquorice — Thu, 06 Nov 2025 09:54:40 GMT

I think I would take the word of the Intel community over some random bloke posting on here.

Just search the Norton community, no need to post anything.

Re: Norton rejecting Intel Driver Update as infected.

Alan_in_Hemel — Thu, 06 Nov 2025 10:05:00 GMT

Norton Community showed nothing on this. I followed the Intel Community advice and the installation worked and a Norton Full Scan showed no viruses afterwards.

Re: Norton rejecting Intel Driver Update as infected.

licquorice — Thu, 06 Nov 2025 10:09:57 GMT

A quick Google search reveals other AVs objecting to this update and that Intel are investigating why this happening.

Personally, I would hold off installing the update until Intel have discovered what is going on.

Edit: too late

Re: Norton rejecting Intel Driver Update as infected.

Alan_in_Hemel — Fri, 07 Nov 2025 07:32:51 GMT

Patience would have been a virtue here and I eventually noticed it was not just Norton detecting the problem. The Intel community is suggesting this is a false positive, several members have successfully applied the update by turning off their anti-virus. There have reported no subsequent issues. Hopefully this is a one off and Intel will learn from this.