This topic

Can’t disable web protection

Gazzab1978 — Sat, 08 Nov 2025 16:44:05 GMT

I can’t disable my web protect in bt app when I press switch off it just says your web protect will be turned on within 2 hours and won’t switch on or off I’ve phoned bt 6 times with no result getting really frustrating because through data on my device I can view 18+ plus sites

as soon as I turn Wi-Fi back on can’t access them can someone please help me please

Re: Can’t disable web protection

imjolly — Sat, 08 Nov 2025 17:20:42 GMT

Have you tried going to MYBT and disabling web protect there

Re: Can’t disable web protection

Gazzab1978 — Sat, 08 Nov 2025 17:56:45 GMT

I have been trying it for last 4 weeks all it says when ai press switch off a green bar at top of page says it will turn on I next 2 hours it won't turn off or on

Re: Can’t disable web protection

Gazzab1978 — Sat, 08 Nov 2025 17:58:12 GMT

Tried factory reset on hub deleted app and reinstalled it tried website instead of app bt even sent me a new hub still can't turn it off

Re: Can’t disable web protection

imjolly — Sat, 08 Nov 2025 20:11:43 GMT

Are you using a web browser to access MYBT not an app? If not then try with web browser

Re: Can’t disable web protection

Gazzab1978 — Sun, 09 Nov 2025 07:53:24 GMT

Yes tried the web browser get the exact same when I try and turn it off it just won't do it very frustrating

Has anyone had the same problem and got this resolved because it's driving me mad

Re: Can’t disable web protection

Gazzab1978 — Mon, 10 Nov 2025 19:42:59 GMT

Can anyone help me with this

Re: Can’t disable web protection

gg30340 — Mon, 10 Nov 2025 19:46:18 GMT

There is nobody on this forum, moderators included, who have access to accounts so they can not help you. You will need to contact BT again and explain the problem and if they can not resolve it you will need to lodge a complaint.

Re: Can’t disable web protection

Gazzab1978 — Tue, 11 Nov 2025 06:29:45 GMT

Ok thanks 👍

Re: Can’t disable web protection

Crimliar — Tue, 11 Nov 2025 07:31:56 GMT

Just being a little pedantic here, but what do you believe Web-Protect does, and why are you feeling the need to combine this with turning the WiFi on and off?

*Web protect is turned on here - just a little safeguarding!

Re: Can’t disable web protection

Gazzab1978 — Tue, 11 Nov 2025 08:51:02 GMT

I want the option to turn it off and on

Re: Can’t disable web protection

Peter_W — Tue, 11 Nov 2025 17:58:02 GMT

Hey @Gazzab1978.

I've just given this a test myself, and via my browser it's definitely giving me the option to switch on, then switch off again.

It definitely said 'this will be switched off within 2 hours' on the second occasion too.

Have you tried using a different device and browser to request this? If you don't have the option to do so, logging in from a private browsing window with no cached data can be worth trying too.

Peter

Re: Can’t disable web protection

Gazzab1978 — Wed, 12 Nov 2025 06:24:35 GMT

Yes ive tried that as well still no joy

Re: Can’t disable web protection

Crimliar — Wed, 12 Nov 2025 08:09:54 GMT

I still don't understand your need to be turning the WiFi on and off. I also think you may be misunderstanding the role of BT Web protect - it's not an adult filter, it's a malicious site filter which not all 18+ sites are!

You do have the options for parental controls elsewhere in the router security, but these don't make for great babysitters!

Re: Can’t disable web protection

Gazzab1978 — Wed, 12 Nov 2025 12:42:41 GMT

The turning off the wifi and using the data on my device i don't have any restrictions of any websites as soon as I turn my WiFi back on it will block 18+ sites ect the bt app wont turn off web protect and parental controls or even turn them on

Does that make sense to you

Re: Can’t disable web protection

gg30340 — Wed, 12 Nov 2025 17:30:44 GMT

How do you know it is Web Protect blocking the sites?

Has Web Protect informed you that it has blocked the sites?

Do you have any browser addons or any antivirus/ anti malware installed that could be blocking the sites?

Re: Can’t disable web protection

Gazzab1978 — Wed, 12 Nov 2025 18:28:47 GMT

No anti virus installed

At top of the page it will say safe search is locked with this message when i turn the WiFi off I can change the settings and when the WiFi is on it will be locked

Re: Can’t disable web protection

Crimliar — Wed, 12 Nov 2025 19:01:47 GMT

That's Google's Safe Search, built into the Google browser, it has nothing to do with the BT app/web setting!!!!

Re: Can’t disable web protection

gg30340 — Wed, 12 Nov 2025 19:40:59 GMT

As has been pointed out Googles "Safe Search" is not the named product "BT WebProtect" and as such it has nothing to do with BT.

If you do an Internet search of "Safe Search" you will find out how to turn it on and off.

Re: Can’t disable web protection

Gazzab1978 — Thu, 13 Nov 2025 05:59:31 GMT

I understand what your saying i have googled it ive been through goggle settings ect for a while now

I only can turn it off when my device isn't connected to the WiFi

As soon as I connect my device to the WiFi even when I turned it off through 5g ect it will lock safesearch and I cant change it and it gives me that message what I posted above

I think it's something I'm just going to have to live with like someone said in earlier post it's not a bad thing is it