This topic

MyBT app keeps forgetting me

Boatman12 — Sun, 05 Apr 2026 14:13:21 GMT

Hi,

I use the MyBT app regularly and, when I installed it, I signed in to my BT account and set up a PIN and fingerprint login which makes it really simple and easy to access.

BUT... the app keeps "forgetting" me, so I keep having to re-sign in and set up a PIN and fingerprint login. This is very frustrating.

Can BT fix this issue please!

I am using the MyBT app (version 9.3.7) on a Samsung Galaxy S24 on Android 16, One UI 8.0.

Re: MyBT app keeps forgetting me

Lesley_W — Mon, 06 Apr 2026 15:17:32 GMT

Hi @Boatman12

Welcome to our community.

Thanks for your feedback, I'll get this passed to the team to look into. Has this been happening since you installed it or just recently?

Lesley

Re: MyBT app keeps forgetting me

Boatman12 — Mon, 06 Apr 2026 15:28:46 GMT

Hi Lesley, it's been since I installed it (from Google Play Store) a few weeks ago.

Re: MyBT app keeps forgetting me

Lesley_W — Tue, 07 Apr 2026 11:27:33 GMT

Thanks so much @Boatman12

That is definitely the latest software so I have fed this back to the team, appreciate you letting us know.

Lesley