https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/MyBT-app-WIFI-controls-problem/m-p/2461371#M56752 <P>Since the MyBT app updated I am unable to access the WIFI controls under parental controls anymore which is really frustrating for me as someone with 2 internet curious children.&nbsp;</P><P>I used to be able to utilise these controls on the old app, now however when I go to the parental controls section the WIFI controls button says 'please download the My BT app' even though I am on the app! What is even more confusing is that all the other options like 'virus protect' above wifi controls work fine and allow me access to those features.&nbsp;</P><P>&nbsp;</P><P>I have tried re-downloading the app and uninstalling and reinstalling the app but the problem persists. Any advice appreciated.</P> Thu, 07 May 2026 20:18:31 GMT rsmith1186 2026-05-07T20:18:31Z https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/MyBT-app-WIFI-controls-problem/m-p/2461371#M56752 <P>Since the MyBT app updated I am unable to access the WIFI controls under parental controls anymore which is really frustrating for me as someone with 2 internet curious children.&nbsp;</P><P>I used to be able to utilise these controls on the old app, now however when I go to the parental controls section the WIFI controls button says 'please download the My BT app' even though I am on the app! What is even more confusing is that all the other options like 'virus protect' above wifi controls work fine and allow me access to those features.&nbsp;</P><P>&nbsp;</P><P>I have tried re-downloading the app and uninstalling and reinstalling the app but the problem persists. Any advice appreciated.</P> Thu, 07 May 2026 20:18:31 GMT https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/MyBT-app-WIFI-controls-problem/m-p/2461371#M56752 rsmith1186 2026-05-07T20:18:31Z