MyBT app WIFI controls problem

rsmith1186 — Thu, 07 May 2026 20:18:31 GMT

Since the MyBT app updated I am unable to access the WIFI controls under parental controls anymore which is really frustrating for me as someone with 2 internet curious children.

I used to be able to utilise these controls on the old app, now however when I go to the parental controls section the WIFI controls button says 'please download the My BT app' even though I am on the app! What is even more confusing is that all the other options like 'virus protect' above wifi controls work fine and allow me access to those features.

I have tried re-downloading the app and uninstalling and reinstalling the app but the problem persists. Any advice appreciated.

Re: MyBT app WIFI controls problem

Katie_B — Fri, 08 May 2026 12:55:20 GMT

Hi @rsmith1186.

Thanks so much for coming here.

If you are unable to access your parental controls please give us a call.

Our technical care team will be able to take a further look into this.

Katie

This topic

MyBT app WIFI controls problem

Re: MyBT app WIFI controls problem