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BT Cyber Threat Protect

hickssl — Sat, 09 May 2026 15:09:36 GMT

Have been using BT Virus Guard without problems for some time. It seems that it has now changed to BT Cyber Threat Protect as of the 1st May. My android phone (Samsung) is running it fine but my Samsung tablet is not. I have uninstalled and reinstalled it several times and each time it works for an hour or so and then gives me a blank page with just the date and time. My tablet, which is 6 months old, has the correct level of software to run the app and had no problem running the old BT Virus Guard. Is anyone else having problems with this new product?

Re: BT Cyber Threat Protect

Filosopher — Sat, 09 May 2026 21:19:04 GMT

It is now installed on my mobile and tablets but has not appeared on my desk top!!Why?

Re: BT Cyber Threat Protect

dave1776 — Sun, 10 May 2026 10:07:38 GMT

Yes. Exactly the same issues.

I think BT could be in breach of contract here so I intend to find out.

Update on this.

I'm hoping I've managed to get it PERMANENTLY installed in my samsung A7 tab.

I felt it was like jumping through hoops but everything is showing green ticks.

Let's hope it stays like this.

I've not run a scan yet and I think that's where it broke down the last time.

I just uninstalled and reinstalled and installed it in a different account.

Re: BT Cyber Threat Protect

hickssl — Sun, 10 May 2026 09:41:23 GMT

Given that there has been a change from the old BT Virus Guard, I would have thought that we should have at least had an email about this. The Play Store suggests that this is new as of 1st May. I've also noticed that this new product looks very similar to the EECyber Security app also powered by Norton. Any comments BT?

Re: BT Cyber Threat Protect

Filosopher — Sun, 10 May 2026 09:52:28 GMT

Agreed,spot on!