This topic

Parental control

Sokratesvoice — Tue, 19 May 2026 19:41:33 GMT

Hi,

I got the installation on Saturday however since then I am unable to activate the parental control despite of chat with colleagues...Why it is advertised if it does not work?

Re: Parental control

gg30340 — Tue, 19 May 2026 20:01:14 GMT

Are you using your own router or a BT hub?

What was tried when you contacted BT Customer Service?

See link about setting them up and in particular the part about if they have not activated to carry out a reboot of your BT hub if you have not already tried that.

Set up BT Parental Controls | Security Help | BT Help

See other "Help" pages

Parental controls | Broadband Help | BT | BT Help

Solve issues with BT Parental Controls | Security | BT Help

Re: Parental control

Sokratesvoice — Wed, 20 May 2026 05:57:35 GMT

Hi,

Well, thank you for your help. However I could not asked for help If I managed to do that by myself. I went through all the steps but it just constantly says it will activate within 2 hours but never does. The customer service its the same cliche, i will raise the complaint etc but nothing changes. Also your youtube guide its a bit behind because now you have completely different website and how it looks like when you log in. I have got a fibre by the way.

Re: Parental control

gg30340 — Wed, 20 May 2026 07:29:42 GMT

This is a BT residential customer to customer forum and as such it is not my Youtube guide, it is BT's so take your comments up about it with BT.

As you did not state what had been tried in your post and as I am not a mind reader I had no idea what you had tried and not tried or what the BT Customer Service had tried and said when you contacted them so it seemed obvious to post what I did.

I will now not bother wasting any more of my or your time with "cliches" and leave you to it.