Bt app can't log in but bt website can

Afiol — Mon, 25 May 2026 21:22:02 GMT

Hi,

Hope i can get a answer here, ive been trying to log in to the bt app but just before it asks me to input an app pin ti throws this table where it says Go to the web profile and finish setting up you account, i hit the button and **bleep** takes me to the web oage but there isnt anything to indicate that my accout hasn't been completed, i can see everything in my web profile bills brodband plan everything, but cant seem to login into the app

Re: Bt app can't log in but bt website can

Leanne_T — Tue, 26 May 2026 07:49:09 GMT

Morning @Afiol

Thanks for coming to the community.

I've sent you a private message for some extra details.

Speak to you soon.

Leanne.

This topic

Bt app can't log in but bt website can

Re: Bt app can't log in but bt website can