This topic

Change 2FA delivery method?

Ryanm353 — Thu, 04 Jun 2026 03:48:56 GMT

Hey all,

On the my BT app, is there anyway to change the 2FA method so it sends a code to email instead of the phone number? When I go to edit 2fa settings on my BT it asks me to login ,and when I do it just lets me change the phone number and there isn't any option for any email to be sent instead. I do have secondary email addresses on my BT account set up for recovery and contact info but this dosnt seem to be recognized for 2FAa. Any ideas?

Thanks!

Re: Change 2FA delivery method?

Ali_A — Fri, 05 Jun 2026 15:41:08 GMT

Hi @Ryanm353

You can change where your passcode is sent by following the steps below:

Log in to My BT online.
Select Your Details.
Select Edit two-factor authentication.
Follow the steps to change your passcode destination.

You can find out more at About two-factor authentication

Ali

Re: Change 2FA delivery method?

Ryanm353 — Fri, 05 Jun 2026 15:42:46 GMT

Hi @Ali_A , when I do that it only lets me change the phone number. Not add or change the email address. Any ideas? Thanks

Re: Change 2FA delivery method?

gg30340 — Fri, 05 Jun 2026 15:46:26 GMT

Go to your MyBT and go to "Your Details and at the Contact Details where you have to provide a recovery email address and phone number change the email address to your chosen email address.

Re: Change 2FA delivery method?

Ryanm353 — Fri, 05 Jun 2026 15:48:58 GMT

Hi @gg30340

I already have a recovery email and phone number added. But the 2FA is automatically sent to the phone number and I'm not given any option to pick email instead. And it is a different email address, not the one used for my BT id. It's a Gmail address. Does that matter?

Re: Change 2FA delivery method?

gg30340 — Fri, 05 Jun 2026 16:16:33 GMT

I use a gmail address for the recovery email and my mobile for the phone recovery number.

When I logon to BTMail using the BTMail logon link https://email.bt.com/mail/index-rui.jsp?v=MX_3.12.0.1 after entering my username and password, I am offered the option of my mobile number and the gmail address as to where I want the PIN sent.

It defaults to the mobile number which suits me although I rarely use webmail so either would do.

Re: Change 2FA delivery method?

Ryanm353 — Fri, 05 Jun 2026 16:20:29 GMT

@gg30340

I'm not sure if the BT mail systems and my BT systems are different. I'm not trying to login to a mail or email system, just my BT account and there I don't see any option for email for 2fa

Re: Change 2FA delivery method?

gg30340 — Fri, 05 Jun 2026 16:24:15 GMT

The MyBT Contact details is for both your BT account and for BTMail if you happen to have a BTMail email account.

Due to an ongoing problem with BT I am unable to use the MyBT log on page to check if the option where to send the PIN is offered there.