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Cyber Threat Protect and Dark Web Monitoring

Addy — Sat, 27 Jun 2026 07:41:56 GMT

Hi,

I've tried this and decided to remove it and deactivate my devices. However when I click Manage on the BT Your Security webpage it shows Dark Web Monitoring is active and there appears to be no way to turn that off and remove the email address.

It also shows Password Manager is Active ( i dont recall activating that) and if I click access vault it says doesn't work with Safari.??

There isnt any useful info when i click support.

So any ideas as to how I can deactivate the dark Web monitoring and remove my email address. Also deactivate the Password Manager.

Thanks

Ade.

Re: Cyber Threat Protect and Dark Web Monitoring

Rach_H — Sun, 28 Jun 2026 10:46:27 GMT

Hi @Addy,

Welcome back to the Community!

If you're looking to remove these features then you will need to give our team a call and they will be able to help you get this sorted.

Rach

Re: Cyber Threat Protect and Dark Web Monitoring

Addy — Mon, 29 Jun 2026 09:35:59 GMT

Thanks, but which team? When I click the link i can’t see any option for the Cyber Security or Btoadband extras.

The BB option just seems to cover connection or network and Wi-Fi issues.

Re: Cyber Threat Protect and Dark Web Monitoring

Leanne_T — Mon, 29 Jun 2026 11:09:50 GMT

Hi @Addy

If you give us a call on 0330 1234 150 one of our guides will be able to help you with the Cyber Security. They will have full access to complete the checks and troubleshooting to help you get this sorted.

Leanne.