This topic

My BT App

PJN1 — Mon, 06 Jul 2026 12:40:53 GMT

I haven't been able to access MYBT for months. I'm getting my statement via email and can't log in via the app or via the link.

The last advisor I managed to speak to said "no one can get into their account" not very helpful.

I have uninstalled the app and reinstalled still no joy, does anyone have any ideas or perhaps BT could respond.

Also very intermittent wi-fi since Friday - will be fixed by Thursday 🤔so the automated lady says - not ideal when working from home! GU33 area.

Re: My BT App

imjolly — Mon, 06 Jul 2026 12:56:22 GMT

There was trouble with accessing MYBT as can be seen with numerous forum posts on subject but it has been fixed for majority. Have you updated app recently as there has be numerous updates in last few weeks? Have you also tried accessing MYBT using web browser?

This is a customer help customer forum and posts do not go to BT. try CS 03301234150 or try billing message now and see if they can help

https://www.bt.com/help/contact-bt/account-and-billing/broadband

Re: My BT App

Michael_D — Mon, 06 Jul 2026 15:35:15 GMT

Hi @PJN1

I've sent you over a private message to take some more details about what is happening when you try to access your account.

Michael