Cancelled my XBox Ultimate subscription. Un-tie link?

SimChars1968 — Fri, 10 Jul 2026 12:49:27 GMT

Hi.

I had the free XBox game pass subscription when I upgraded to full fibre broadband. I have now cancelled this and want to re-subscribe directly through Microsoft. However, my account is still tied to BT, as it appears many others are having this same problem. Microsoft say it has to be done by BT/EE. So please can somebody point me in the right direction.

Thanks,

Simon

Re: Cancelled my XBox Ultimate subscription. Un-tie link?

Christopher_G — Fri, 10 Jul 2026 15:14:12 GMT

Hi @SimChars1968

Welcome to the community.

If you speak with our customer support team, they'll be able to check everything from our side. Hopefully, they can help get this sorted for you.

Let us know how you get on please.

Chris

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Cancelled my XBox Ultimate subscription. Un-tie link?

Re: Cancelled my XBox Ultimate subscription. Un-tie link?