This topic

EE Wi-Fi log in impossible

Richytay — Thu, 13 Aug 2026 11:42:51 GMT

Hi.
I am a BT broadband customer and once a month I have some work in a village where I can’t get a mobile signal. On occasion I will use the EE Wi-Fi if I need to connect in order to contact anyone. It’s a bit of a faff but just bearable but last time…

upon logging in it wants to send me an email to verify my email address before allowing me to use the Wi-Fi. And guess what?? I need the Wi-Fi to access my emails. Who thinks of this? You really couldn’t make it up.

Re: EE Wi-Fi log in impossible

Leanne_T — Fri, 14 Aug 2026 11:16:03 GMT

Hi @Richytay

Thanks for coming to the community.

If you're unable to get logged in and the verification is being sent to your email, please get in touch and we will be able to get this looked into for you.

Thanks.

Leanne.

Re: EE Wi-Fi log in impossible

Richytay — Fri, 14 Aug 2026 11:20:51 GMT

Hi.
thanks for that. I have sorted it now. But it was impossible at the time.
I was commenting on the irony of the fact that I needed to access my emails in order to connect to the Wi-Fi.

It was like having my keys locked in the car.

thanks anyway.

Re: EE Wi-Fi log in impossible

Leanne_T — Fri, 14 Aug 2026 11:23:45 GMT

Thanks for the feedback.

I appreciate you coming back to me and letting me know @Richytay

Leanne.