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My BT app - Billing PDF download repeatedly fails

RAB1 — Thu, 30 Jul 2026 09:51:08 GMT

Hello,

I'm using latest version of the app and have uninstalled and reinstalled from Playstore.

But still domestic account Pdf bill download link within Bills menu repeatedly fails, for various dated bills. Despite several attempts over last 2 weeks. Message appears that download is starting, but then second fail message appears.

This process used to work fine in the past. (Same bill download from main BT website today works fine).

Please explain? Thanks in advance.

RAB

Re: My BT app - Billing PDF download repeatedly fails

imjolly — Thu, 30 Jul 2026 09:59:49 GMT

I just tried going to MYBT then bills and download latest bill on my Samsung mobile. download worked ok and was able to find using samsung file manager and opened without a problem. maybe a setting in your phone has changed

Re: My BT app - Billing PDF download repeatedly fails

RAB1 — Thu, 30 Jul 2026 10:11:15 GMT

Thanks for the feedback. Good to know it works elsewhere, but can't see why it wouldn't work for me then. Other app downloads fine on this device and I've not intentionally changed any settings recently - I thought reinstalling app might address that kind of thing; cleared data cache too.

Would be good if someone could suggest what else to check! Cheers

Re: My BT app - Billing PDF download repeatedly fails

JRT23 — Thu, 30 Jul 2026 11:42:48 GMT

If you are using latest App version on iPad or iPhone, please have a look at the recent thread - MyBT Where is the bill? If you are using Android, the this is looking more and more like a broken App issue which re-installing will not fix.

Re: My BT app - Billing PDF download repeatedly fails

RAB1 — Thu, 30 Jul 2026 13:28:10 GMT

Hi, Thanks. Android here - so looks like I'm fault-finding for BT. I started by emailing developer support, but the auto-reply said post here!!

Re: My BT app - Billing PDF download repeatedly fails

licquorice — Thu, 30 Jul 2026 13:33:26 GMT

As posted on @JRT23 's thread, no problem here with Android on Pixel10.

Re: My BT app - Billing PDF download repeatedly fails

imjolly — Thu, 30 Jul 2026 13:58:49 GMT

@RAB1 @JRT23

as I have previously posted I used MYBT app and accessed billing and downloaded without a problem so app appears ok

Re: My BT app - Billing PDF download repeatedly fails

gg30340 — Thu, 30 Jul 2026 14:23:35 GMT

Likewise I have no problem with downloading and accessing the bill on Samsung phone and Samsung tablet.

Re: My BT app - Billing PDF download repeatedly fails

RAB1 — Thu, 30 Jul 2026 20:15:35 GMT

Thanks,

But as I wrote at the start My device downloads everything else from everywhere problem free. Also in the past from BTapp without problem. I've not changed any settings so why now repeated fails.

Out of interest I 've just tried again and the result is unchanged - fail error message.

I just want BT to tell me how to check & fix it - do they reply here? I don't want to waste my and others' time!

Re: My BT app - Billing PDF download repeatedly fails

gg30340 — Thu, 30 Jul 2026 20:36:39 GMT

This is a BT residential customer to customer forum. Your post does not go to BT. The only BT staff are the forum moderators who do not necessarily read all the posts.

Re: My BT app - Billing PDF download repeatedly fails

JRT23 — Fri, 31 Jul 2026 10:07:46 GMT

@RAB1

I really feel your frustration with this App. I have tried reaching out to the developers via the App Store. The contact “App Support” doesn’t work! You get a “Server not found” error! The only other route is for rating the App. I left a poor rating and comments about the App’s failings but I don’t believe it will get where it needs to be. I guess we’re stuck until the next App update, may not change anything! However, I believe the website utility is better behaved. Have you tried it?

Re: My BT app - Billing PDF download repeatedly fails

Ryanm353 — Fri, 28 Aug 2026 00:15:29 GMT

I'm having the same issue too on Android . It says the bill has been downloaded but for the life of me I can't find it. It's not in the downloads folder and I've searched through and through and can't find it

Re: My BT app - Billing PDF download repeatedly fails

JRT23 — Fri, 28 Aug 2026 10:06:00 GMT

I normally use IOS on my phone, so don’t have experience of Android. However, it does make sense that if there is a bug in the code it will come to light sooner or later, which seems to be happening here. My suggestion would be to log in to MyBT via the website, BT.COM. You will find Bills and Usage and your current bill there. Go down the page and you should find Downoad my Bill as PDF. On IOS, I get a Save icon at the top of the page which opens a Folder window and I can put the download somewhere I can find it later! Sorry if this is a bit long-winded, it’s easy to do. Especially don’t use the “Download Bill” in the middle of the circle, otherwise you won’t find where it’s gone.

Hope this helps,