Request for Xbox Escalation Form: Game Pass account stuck on BT/EE billing loop for 4 years

JACKvsGAME — Sat, 19 Sep 2026 08:59:14 GMT

Hello,

I am writing to request your urgent assistance regarding a persistent billing glitch on my Microsoft/Xbox account.

About four years ago, i redeemed a promotional Xbox Game Pass code that originated from BT/EE. Since then, my Xbox subscription page has been completely locked with the message "Managed by BT/EE" (Acquistato da BT/EE), and it has been auto-renewing indefinitely at no cost.

Because of this system loop, I am completely unable to manage my subscription, change payment methods, or link my personal credit card to my Microsoft account.

Since I do not live in the UK and I am not a direct telecom customer of BT or EE, I cannot manage this via the standard online account dashboard. I have already contacted Microsoft Support, and they confirmed that only BT/EE has the administrative authority to release this external billing link.

Could a forum moderator or a member of the technical support team please raise an "Xbox Escalation Form" to manually de-link and remove BT/EE management from my Microsoft profile?

Thank you very much for your time and assistance in resolving this long-standing issue.

Best regards,

Jacopo

Mod note: Removed personal information

Re: Request for Xbox Escalation Form: Game Pass account stuck on BT/EE billing loop for 4 years

imjolly — Sat, 19 Sep 2026 08:54:10 GMT

please remove personal data as this is a community forum open to the public. your post does not go to BT you would be better contacting billing using message now and see if they can help

https://www.bt.com/help/contact-bt/account-and-billing/broadband

This topic

Request for Xbox Escalation Form: Game Pass account stuck on BT/EE billing loop for 4 years

Re: Request for Xbox Escalation Form: Game Pass account stuck on BT/EE billing loop for 4 years