https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/BT-app/m-p/2472178#M57058 <P>Hi</P> <P><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/351503">@Johntknight</a>&nbsp;</P> <P>I'm sorry to hear that you're having trouble getting access to your BT App.</P> <P>Do you have the same issue when you try to log into your <A href="https://www.bt.com/about-my-bt" target="_blank" rel="noopener">account via a web page</A>?</P> <P>I'd recommend uninstalling, then reinstalling your app, just to make sure that you have the latest version installed on your device.</P> <P>Chris S</P> Mon, 05 Oct 2026 08:17:33 GMT Chris__S 2026-10-05T08:17:33Z https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/BT-app/m-p/2472158#M57057 <P>Hi,</P><P>I can’t seem to get on to the BT App, I’m quite new to their service. I have signed in about a hundred times and verified with the numbers received through text but can’t get on to the ‘my BT’ link on the ‘more’ button. Is it just me?</P><P>thanks</P> Sun, 04 Oct 2026 21:20:46 GMT https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/BT-app/m-p/2472158#M57057 Johntknight 2026-10-04T21:20:46Z https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/BT-app/m-p/2472178#M57058 <P>Hi</P> <P><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/351503">@Johntknight</a>&nbsp;</P> <P>I'm sorry to hear that you're having trouble getting access to your BT App.</P> <P>Do you have the same issue when you try to log into your <A href="https://www.bt.com/about-my-bt" target="_blank" rel="noopener">account via a web page</A>?</P> <P>I'd recommend uninstalling, then reinstalling your app, just to make sure that you have the latest version installed on your device.</P> <P>Chris S</P> Mon, 05 Oct 2026 08:17:33 GMT https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/BT-app/m-p/2472178#M57058 Chris__S 2026-10-05T08:17:33Z