This topic

My BT speed test not working

Ryanm353 — Tue, 20 Oct 2026 03:19:26 GMT

Hey all, updated the my BT app to version 10.0.28 (latest update on Google play store) . When I'm logged in on the app and click on "More" at the bottom, then "Test my speed" and when I click on "Test my speed" on the bottom , nothing happens. I'm guessing that it's a bug in the latest android release as I did see someone else here mention it aswell. It worked fine in the previous version, but since updating to the latest version it's not working. Nothing happens when I click on test my speed. I've uninstalled and reinstalled and it's the same. Are any mods here able to forward this feedback to devs? Just wanted to make you aware. I have a Samsung S24 , android 16, one UI version 8.5. Phone is all upto date. Hopefully someone can pick this up!

Many thanks

Re: My BT speed test not working

licquorice — Tue, 20 Oct 2026 07:44:06 GMT

I'm getting the same on my Pixel10. I've flagged it to the mods.

Re: My BT speed test not working

BhfpkiiL1 — Tue, 20 Oct 2026 09:21:03 GMT

Always found the BT speed checker a bit hit and miss.

Much better alternatives like fast.com and which broadband speed test

Both instantaneous unlike the will it or won't it work BT effort

Re: My BT speed test not working

Rach_H — Tue, 20 Oct 2026 09:49:34 GMT

Hi @Ryanm353,

Thanks for coming to the Community!

I've raised this with our team and they're going to take a look and they'll work to get this rectified.

Rach

Re: My BT speed test not working

andydenyer — Tue, 20 Oct 2026 15:11:59 GMT

Not working for me on my Google Pixel 10a either. I know it was working a few days ago, though.

Re: My BT speed test not working

Rach_H — Tue, 20 Oct 2026 15:50:24 GMT

You can use our online speed checker or the checker in My BT while we work on this.

Rach

Re: My BT speed test not working

Bell412 — Tue, 20 Oct 2026 16:07:47 GMT

https://fast.com/

Re: My BT speed test not working

chrisjp — Tue, 20 Oct 2026 16:32:14 GMT

Yes, just use fast.com. It's what Openreach use to check broadband speeds. Don't waste time on the hit/miss BT speed checker!

Why can I no longer run the MyBT Speed Test from my iPhone

Quesada — Wed, 21 Oct 2026 09:32:17 GMT

It worked until recently, but is now requesting that I connect my iPhone via an ethernet cable.

Re: Why can I no longer run the MyBT Speed Test from my iPhone

Kimberlin — Wed, 21 Oct 2026 09:48:48 GMT

@Quesada I wouldn’t fret over the MyBT speed test in the App, just use fast.com