This topic

Verifying email

blahblahblahblah — Wed, 04 Nov 2026 10:57:09 GMT

I'm trying to use the my bt app but am being told I need to verify my email address, when I ask for the verification email to book resent I get a "something went wrong" message. Does anyone have any idea how i can get around this?

Thanks ☺️

Re: Verifying email

Rach_H — Thu, 05 Nov 2026 15:25:12 GMT

Hi @blahblahblahblah,

Welcome to the Community!

I'm sorry to hear about the trouble you've been having, and I'm keen to help you get this sorted. I'd recommend reaching out to our team, so they can take a look into why this is happening, and help you to get everything back on track.

Rach

Re: Verifying email

blahblahblahblah — Thu, 05 Nov 2026 15:50:40 GMT

Thanks but this doesn't work. I either get stuck in a loop of being cut off on the phone or the chat bot sends me basic help which I've already tried. If I phone up which options do I use to speak to the right person?

Thanks

Re: Verifying email

Rach_H — Thu, 05 Nov 2026 16:30:56 GMT

If you use the options to speak with our Technical team, then this should help you get connected @blahblahblahblah.

Rach

Re: Verifying email

blahblahblahblah — Thu, 05 Nov 2026 16:48:15 GMT

Could you let me know what those options are please? Like I said I keep getting cut off.

Thank you

Re: Verifying email

Ali_A — Thu, 05 Nov 2026 18:57:03 GMT

HI @blahblahblahblah

If you first press option 2 to skip the visual menu, its them usually option 1 followed by option 1 again.
You can also try the Messaging option at Contact us for broadband technical support

Ali