BT have disconnected our business broadband without consent or notice

Joseph8001 — Sat, 11 Nov 2023 18:34:49 GMT

BT have disconnected our business broadband without consent or notice.

The last month has been dreadful with BT. We got in contact to resolve an intermittent internet issue which we
subsequently resolved ourselves.

The agent told us (before we resolved the issue) our router was old and that we would need to upgrade which we agreed to. We cancelled the order after we noticed anti virus software had been added without consent.

Since we were out of contract we placed another order for 900 Mbps Fibre and static IP. To cut a long story short, we requested to cancel this order as well because of BT's appalling customer service and lack of communication.

Now our business broadband which we've had for 5 years and was out of contract has been disconnected without or consent or notice. We are an IT based company and require internet to run our business.

Please help.

Re: BT have disconnected our business broadband without consent or notice

Keith_Beddoe — Sat, 11 Nov 2023 18:42:06 GMT

@Joseph8001

Welcome to the BT Residential Customers forum

As you are a business user, please could you post on the BT Business forum at http://business.forums.bt.com/

Thanks

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BT have disconnected our business broadband without consent or notice

Re: BT have disconnected our business broadband without consent or notice