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BT engineer and plusnet broadband

jldunn2000 — Fri, 31 May 2024 06:54:08 GMT

We are having issues with our plusnet broadband (router flashing orange). Yesterday a BT engineer fixed an issue with the line to our house and left us a message saying broadband should be ok now. It isn't, it's still flashing orange. It's connected to the master socket. I believe the fact that it is flashing orange suggests there is still a problem with the line to the house?

Do l now go back to BT or try Plusnet? If l go back to BT can l raise it as broadband issue when it's plusnet broadband?

Re: BT engineer and plusnet broadband

Keith_Beddoe — Fri, 31 May 2024 07:18:08 GMT

@jldunn2000

Welcome to this user forum for BT Residential phone and broadband customers.

As a Plusnet customer you need to post on the Plusnet forum.

https://community.plus.net/t5/Forum/ct-p/Forum

This BT forum or BT Residential cannot help with this.

Its Openreach that do any repairs, not BT.