This topic

Switch to ADSL2

Guineafowl21 — Tue, 01 Oct 2024 10:11:52 GMT

We’ve been getting broadband dropouts since moving in a month ago, often in the evening and lasting well into the early hours. Either no connection at all or under 0.1 Mb. Hub light almost always stays blue. Wifi is fine.

Copper all the way. About 3.5 km to cabinet.

Three Openreach engineers have been out:

1. Checked the cabinet.

2. Moved and replaced the master socket.

3. Increased SNR margin to 9 dB and added interleaving.

Other than a slight drop in speed when the BB is working (4 -> 3.2 Mb), and slightly fewer dropouts, the problem is still there.

Both engineers 2 and 3 recommended switching to ADSL2. Last week I phoned BT and requested this - the lady switched me to Halo 3 at a higher price. I’m not entirely sure she knew what ADSL2 was.

I’ve had emails saying the new service has started, but I’m still on ADSL - Modulation is 992.1.

1. How do I get switched over to ADSL2?

2. I have a hub 6, sent to me a month ago but is apparently an older model, according to engineers 2 and 3. Can I request a newer one?

Re: Switch to ADSL2

imjolly — Tue, 01 Oct 2024 10:15:55 GMT

can you enter your phone number provided not digital voice or alternatively use your address and post results including notes https://www.broadbandchecker.btwholesale.com/#/ADSL

the Hub 6 is perfect for an adsl/adsl2 connection

Re: Switch to ADSL2

Guineafowl21 — Tue, 01 Oct 2024 10:24:42 GMT

I can’t post a screenshot of the results, so have PM’d my number.

Cheers.

Re: Switch to ADSL2

Anonymous — Tue, 01 Oct 2024 10:26:07 GMT

The full Halo package should give you a 4G backup, but this is only of any use if you're within good EE coverage. It should also be available as a standalone product for around £7pm, so check exactly what you've been changed to & the price difference. If it's not suitable then you need to cancel before you get locked in for life!

As well as the results from the BT Checker, by what measure is "WiFi fine"? A solid blue Hub light would point more to a WiFi issue, so you really need to test with a device connected by ethernet.

Re: Switch to ADSL2

Anonymous — Tue, 01 Oct 2024 10:27:19 GMT

@Guineafowl21wrote:
I can’t post a screenshot of the results, so have PM’d my number.
Cheers.

You need to resize the screenshot & make sure it's JPEG to fit within the constraints of this site.

Re: Switch to ADSL2

Guineafowl21 — Tue, 01 Oct 2024 10:29:14 GMT

I did try resizing, and it is jpeg, but no go. Max size 333 kB.

Re: Switch to ADSL2

imjolly — Tue, 01 Oct 2024 10:29:17 GMT

@Guineafowl21

you need to use the camera icon to upload you file

Re: Switch to ADSL2

Guineafowl21 — Tue, 01 Oct 2024 10:31:35 GMT

EE coverage not great, that’s why I rejected the BT lady’s offer of 4G (for nearly double the price).

During the fault, I used the old ping command to check comms with the hub - fine.

Also tried an ethernet connection - fault still there.

Re: Switch to ADSL2

Guineafowl21 — Tue, 01 Oct 2024 10:32:36 GMT

That’s what I did, but even chopping the image into three exceeds the 333 kB file size limit.

Re: Switch to ADSL2

Guineafowl21 — Tue, 01 Oct 2024 11:17:55 GMT

Re: Switch to ADSL2

Guineafowl21 — Tue, 01 Oct 2024 11:22:37 GMT

I had more luck with the screenshots on the PC.

Regarding the hub, both engineers who came to the house said it was an old model and might be part of the problem. Apparently the newer ones also give much more detailed diagnostic information.

The cabinet is 21CN and therefore capable of ADSL2. I'm really looking for a switch of modulation, if nothing else as an attempt to solve the fault.

Re: Switch to ADSL2

imjolly — Tue, 01 Oct 2024 11:31:04 GMT

are you able to post stats from hub - advanced settings then technical log information

you have hh6/SH1 and the newer SH2 is more suited to FTTC or FTTP connections

Re: Switch to ADSL2

Guineafowl21 — Tue, 01 Oct 2024 11:32:21 GMT

Re: Switch to ADSL2

imjolly — Tue, 01 Oct 2024 11:38:11 GMT

thanks

from stats the increase in down speed due to distance from exchange will no be great moving to adsl2 but it will make difference to up speed probably 2x

I note you split the 2.4/5ghz networks but you cannot do that with the newer SH2

you need to phone CS 03301234150 and get them to move you to adsl2

Re: Switch to ADSL2

Guineafowl21 — Tue, 01 Oct 2024 11:53:39 GMT

Thanks. Apparently the DLM is improved so I might get fewer dropouts.

Was there any point in moving to the Halo 3? I got the feeling the guide sold me that instead of switching the modulation.

Splitting the wifi channels was an early attempt to solve the problem. I don't need it.

Re: Switch to ADSL2

Guineafowl21 — Tue, 01 Oct 2024 12:08:07 GMT

I'm now on the phone to BT.

The CS chap is adamant I can't switch to ADSL2, although he never used the term.

So, I have two engineers telling me the cabinet is 21CN and able to switch to ADSL2 on request. I have BT telling me this is not possible. I'm inclined to believe the engineers who have seen the kit.

What do I do now?

Re: Switch to ADSL2

Anonymous — Tue, 01 Oct 2024 12:17:31 GMT

There used to be a department called Connections that actually knew what they were talking about. No idea if they still exist but maybe see if you can get to speak to them?

As I said previously, if you don't cancel the Halo within your cooling off period, there's a high chance that you never will be able to.

Re: Switch to ADSL2

imjolly — Tue, 01 Oct 2024 12:35:00 GMT

@Guineafowl21

I agree with @Anonymous and would contact CS and drop Halo3 from your package as expensive and not much use if you have a poor EE mobile signal

Re: Switch to ADSL2

Guineafowl21 — Tue, 01 Oct 2024 13:37:44 GMT

I've cancelled the Halo3.

Waiting for CS to respond. Can anyone show me, on the availability checker, what to quote to demonstrate I can get ADSL2? The engineers' word doesn't seem to be enough.

Re: Switch to ADSL2

imjolly — Tue, 01 Oct 2024 13:44:41 GMT

WBC SOADSL 2+	Up to 3.0	--	2.0 to 5.5	Available	Yes

that from dslchecker shows adsl2 available to you