https://community.bt.com/t5/ADSL-Copper-broadband/Disconnected-by-accident/m-p/2414359#M282106 <P>Hello . On Wednesday 30th October there was work carried on on the underground phone lines out side my house on the A96 and on my pole.</P><P>Coincidentally I now have no phone or broadband connection at all since then.</P><P>I cant get through to customer services and the bot you use by text never comes back to you after 30 minutes.</P><P>I cant get hold of Open reach either.</P><P>The online message button doesn't work.</P><P>Any suggestions on how to get hold of anyone?</P><P>Ive been a BT customer for well over 20 years and never seen such a shambles.</P><P>&nbsp;</P> Wed, 06 Nov 2024 10:57:27 GMT dodbeeman1 2024-11-06T10:57:27Z https://community.bt.com/t5/ADSL-Copper-broadband/Disconnected-by-accident/m-p/2414359#M282106 <P>Hello . On Wednesday 30th October there was work carried on on the underground phone lines out side my house on the A96 and on my pole.</P><P>Coincidentally I now have no phone or broadband connection at all since then.</P><P>I cant get through to customer services and the bot you use by text never comes back to you after 30 minutes.</P><P>I cant get hold of Open reach either.</P><P>The online message button doesn't work.</P><P>Any suggestions on how to get hold of anyone?</P><P>Ive been a BT customer for well over 20 years and never seen such a shambles.</P><P>&nbsp;</P> Wed, 06 Nov 2024 10:57:27 GMT https://community.bt.com/t5/ADSL-Copper-broadband/Disconnected-by-accident/m-p/2414359#M282106 dodbeeman1 2024-11-06T10:57:27Z https://community.bt.com/t5/ADSL-Copper-broadband/Disconnected-by-accident/m-p/2414370#M282107 <P>if you go to help at top of this page and then report a fault - you need to report a phone fault (provided you don't have digital voice) not a broadband fault&nbsp; &nbsp;get phone fixed and that will fix broadband</P> Wed, 06 Nov 2024 11:54:16 GMT https://community.bt.com/t5/ADSL-Copper-broadband/Disconnected-by-accident/m-p/2414370#M282107 imjolly 2024-11-06T11:54:16Z