Line dead for 12 days, not getting anywhere with fault reporting

KennyMillar — Tue, 04 Feb 2025 13:33:12 GMT

My line has been stone dead for more than 10 days.

I reported it on 24th January and was given a fault reference. Since then nothing has happened.

I've used the online chat 3 times to ask what is happening and no-one can tell me.

Then I get an email asking me to 'book an appointment' but the link takes you to a page telling me I have to phone, when I phone it tells me to follow the instructions in a TEXT message it's going to send, then hangs-up on me.

When I follow the instructions in the text message it takes me back to the start of the loop, to report a new fault.

How do I escape from the this endless loop. There does not seem to be any way to speak to a real human with power to investigate the fault and book an engineer.

Re: Line dead for 12 days, not getting anywhere with fault reporting

imjolly — Tue, 04 Feb 2025 14:31:44 GMT

have you tried service checker https://www.bt.com/help/check-service-status

what about track a fault using help at top of forum page

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Line dead for 12 days, not getting anywhere with fault reporting

Re: Line dead for 12 days, not getting anywhere with fault reporting