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New Flat not listed on any availability checker

Dwalker66 — Tue, 20 May 2025 13:40:09 GMT

Hi everyone,

My sister has recently moved into a flat in what was a set of converted offices. It doesn't have any connectivity at all (and unfortunately 4G/5G has been poor) so I've been looking to see if we can have a line put in.

However, when checking, it seems that no provider currently lists the address. If you check the wholesale broadband tool, the address is listed but says "We cannot determine broadband availability at this location. This may be a new address to which connectivity is not yet complete."

Any ideas on how we can get connected? As far as I can tell, half the flats in the building have been fitted, and the other half haven't. It's also a non-FTTP area.

Thanks

Re: New Flat not listed on any availability checker

imjolly — Tue, 20 May 2025 14:16:09 GMT

is the address of the flat listed on the Royal Mail database?

Re: New Flat not listed on any availability checker

Dwalker66 — Tue, 20 May 2025 15:57:55 GMT

It is! The UPRN that the wholesale checker has even matches the property. But no luck

Re: New Flat not listed on any availability checker

Rach_H — Wed, 21 May 2025 07:28:08 GMT

Hi @Dwalker66,

Welcome to the Community!

Are any of the other properties in the building showing as connected? Have you been able to speak with the developers about the broadband availability?

Rach

Re: New Flat not listed on any availability checker

Dwalker66 — Wed, 21 May 2025 08:34:08 GMT

Hi - I can see 3 of the other properties have been connected. So 3/6 in the block. Landlord isn't interested, just mentioned that it was possible and we could have it done if we wanted to.

Re: New Flat not listed on any availability checker

Rach_H — Wed, 21 May 2025 09:03:27 GMT

It might be worth giving our team a call @Dwalker66 and they will be able to take a look into your installation options.

Rach