This topic

Net disconnects, followed by speed lowered significantly, despite normal latency

Pale91 — Tue, 12 Aug 2025 05:05:14 GMT

Hello folks!

A typical symptom of my net, going back years, is that it'll disconnect and reconnect at a third of the speed with HIGH latency. Historically, a basic reset of the router fixed that every time.

However, now it seems that 'fix' doesn't work.

> net disconnects every couple hours

> reconnects at <20mbps with normal latency

> both Ethernet and WiFi impacted

I've tried 3 routers and multiple adapters.

What else can I do to troubleshoot this myself, please? Before I go down the engineer route and have them spend an hour trying to convince me it's the walls in my house causing it, etc

Thank you very much

Re: Net disconnects, followed by speed lowered significantly, despite normal latency

imjolly — Tue, 12 Aug 2025 08:09:46 GMT

if your router is dropping internet connection as often as every few hours then there is a line problem provided you don't have digital voice have you tried dialling 17070 option 2 should be silent and nay noise is a problem and need reporting as a fault to BT

constant drops in connection will result in DLM taking action to stabilise your line by increasing noise margin and reducing connection speed

Re: Net disconnects, followed by speed lowered significantly, despite normal latency

Pale91 — Tue, 12 Aug 2025 08:29:11 GMT

Thanks for getting back to me.

As of approx 2 weeks ago, I no longer have a landline, nor digital voice. Unsure of next steps.

Re: Net disconnects, followed by speed lowered significantly, despite normal latency

imjolly — Tue, 12 Aug 2025 08:54:02 GMT

if you have tried connecting hub direct to the test socket with a filter and you still get the disconnects then you need to report a fault to CS 03301234150