This topic

how do I cancel BT broadband but keep landline?

daveirton — Thu, 16 Oct 2025 17:45:11 GMT

as I cannot get decent speeds from bt copper connection, I am moving to 4g broadband from another supplier, so do not need to pay for bt broadbant, but wish to retain bt landline. how do I go about this?

Re: how do I cancel BT broadband but keep landline?

imjolly — Thu, 16 Oct 2025 18:37:36 GMT

Are you still in fixed term contract for your broadband and phone? If you are then you will have early termination charges. Do you have digital voice as that requires broadband connection from BT. have you checked the monthly cost of phone only assuming you can get phone only on old PSTN as about same as broadband and phone

Most new contracts are digital voice only

Re: how do I cancel BT broadband but keep landline?

daveirton — Thu, 16 Oct 2025 19:39:02 GMT

currently out of contract, not on digital voice, have not yet checked costs (part of the reason for my query, )

Re: how do I cancel BT broadband but keep landline?

iniltous — Thu, 16 Oct 2025 20:54:44 GMT

You say retain a BT landline , do you currently have a ‘landline’ broadband service from BT ( regardless of not yet being on Digital Voice ) ?
A landline only service from BT is currently is £30.20 on a PAYG basis or £48.20 with the Unlimited Minutes call plan , that’s probably not much cheaper than broadband and telephone, you may qualify for a discount (some telephone customers that don’t have any broadband service get a discount on these prices ) but it is if you don’t have broadband from any supplier not just BT what you are intending to get may or may not disqualify you from the discount, you would need to ask , this discount can’t be had ‘on line’ you need to call .

If you get a landline only service from BT , either immediately it’s provided or shortly after provision it will be Digital Voice so it will be IP telephony, you will effectively have broadband to run the telephone service , even if you don’t realise it , the bandwidth is needed is tiny , but if you are getting a 4G/5G mobile broadband then it’s weird not to use that for telephony and ditch the landline completely, if you do keep it for resilience, and it’s via local broadband , so you have a router in your home (that you don’t have to pay for ) then the service needs obviously mains power , so hopefully you won’t be assuming that it’s available in a power outage

Re: how do I cancel BT broadband but keep landline?

shakey1981 — Sun, 23 Nov 2025 13:48:41 GMT

just signup for the new provider broadband if it is a bt line then it will work with the new provder

Re: how do I cancel BT broadband but keep landline?

licquorice — Mon, 24 Nov 2025 11:15:55 GMT

I guess you haven't read the bit where the OP says he doesn't want copper broadband as he has 4G broadband.

Re: how do I cancel BT broadband but keep landline?

shakey1981 — Mon, 24 Nov 2025 12:38:54 GMT

@licquorice you wouls guess right but why you post this i dont know