This topic

Slow internet

Steve782nephews — Mon, 24 Nov 2025 12:57:20 GMT

Why am I having issues with my Internet

Re: Slow internet

WSH — Mon, 24 Nov 2025 13:10:22 GMT

A very good question.

Unfortunately, this is a customer-to -customer help forum and you are not talking to BT support. The only BT employees on here are the moderators.

If you supply a bit more information, such as the type of connection you have, the equipment you are running and the symptoms you are seeing someone may be able to offer advice.

Re: Slow internet

shakey1981 — Mon, 24 Nov 2025 13:30:08 GMT

is this connecteed via wifi

do a speendrwst via wifi and ethernet using https://www.speedtest.net/

if you get the same results on both then rase it with bt

Re: Slow internet

chrisjp — Mon, 24 Nov 2025 15:31:25 GMT

What are the issues you're having with your internet? You need to be a bit more specific about what they are, to be able to get any advice from other BT customers.