This topic

Urgent – Vulnerable Adult Left Without Internet

jay_jazzy1970 — Sun, 07 Dec 2025 12:47:37 GMT

I need help with a broadband account for a customer who cannot speak and cannot manage the account himself. I am the person supporting him daily and BT will not talk to me to fix the issue. The service is off and he needs it back on as soon as possible. Please can a moderator help me.

Re: Urgent – Vulnerable Adult Left Without Internet

Katie_B — Sun, 07 Dec 2025 12:52:24 GMT

Hello @jay_jazzy1970.

Thanks for coming here and raising this with us.

When you have a moment please check your community inbox.

I would love to see if I can help get this resolved.

Speak soon,

Katie