Help, Broadband dropping out every 5 minutes

Craigherrod — Fri, 19 Dec 2025 22:53:29 GMT

My broadband keeps dropping out every 5 minutes for around 10-20 seconds. It’s so frustrating!!!

Iv had 4 engineers come out and tell me the line is ok. Iv had a new hub and socket fitted. But still the problem persists. Iv tried disconnecting every device, it’s still dropping out. I found (below) this on the event list of my router. I don’t know what it means.. can anyone help???

Page 1 of 377

Time and date

Message

22:29:06, 19 Dec.

SIP WAN DOWN

22:29:06, 19 Dec.

PPP. IPCP up

22:29:06, 19 Dec.

PPP IPCP Receive Configuration ACK

22:29:06, 19 Dec.

PPP IPCP Send Configuration Request

22:29:06, 19 Dec.

PPP IPCP Receive Configuration NAK

22:29:06, 19 Dec.

WAN Sensing Auto sensing Complete, interface selected

22:29:06, 19 Dec.

PPP IPV6CP Receive Configuration ACK

Re: Help, Broadband dropping out every 5 minutes

Christopher_G — Sun, 21 Dec 2025 10:38:51 GMT

Hi @Craigherrod

Welcome to the community.

I'm not sure what caused it, but the log definitely shows some drops.
When the engineers came, did they check or replace your cables? That could be a cause for these drops.

The only advice I can give is to try speaking with our technical support team so that we can continue troubleshooting to get to the bottom of the problem.

Chris

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Help, Broadband dropping out every 5 minutes

Re: Help, Broadband dropping out every 5 minutes