This topic

BT HUB 6 Playstation 4

Sml5678 — Mon, 02 Feb 2026 13:59:32 GMT

I've been noticing since the past 2 weeks when playing different games on the ps4

in a lot of the games things slow down and the response time is very very slow

It's not an issue of speed. We are getting the right speeds its something else

Its either the latency or the ping.

I'm not on full fibre but never had this type of issue this bad.

I've changed the hub to bt hub 6 but the problem is still there

not sure if its the over usage of internet in my area but something is not right and needs investigating.

chat advisors are no help they just check the speed or refresh the network which makes no difference.

I'm using an ethernet cable ports are open.

Re: BT HUB 6 Playstation 4

Christopher_G — Tue, 03 Feb 2026 12:43:54 GMT

Hi @Sml5678

Welcome to the community.

Using an ethernet cable, as you have been, is the best way to get the best speeds and ping. When you run a speed test on different devices, are you getting similar speeds? What are those speeds?

Chris

Re: BT HUB 6 Playstation 4

Sml5678 — Tue, 03 Feb 2026 19:24:30 GMT

Speed is good but after doing speed test I can see the upload speed is flacutating

173mbps to 15mbps

Re: BT HUB 6 Playstation 4

Christopher_G — Wed, 04 Feb 2026 08:23:42 GMT

Is that both on the wired Playstation test and on a WiFi/ethernet test on another device, @Sml5678?

Chris

Re: BT HUB 6 Playstation 4

Sml5678 — Wed, 04 Feb 2026 13:50:13 GMT

thats wireless on a computer

everything was going well until the 28th January something happend

BT chat advisors told me theres nothing wrong in my area

all games just slow down a number of times during the game which hasnt happend in such a long time

not sure if its the PS4 update which caused this

will be trying a new ethernet cable see if it makes a difference

but I believe the issue is bigger than that because the internet is not running as smoothly as it was

Re: BT HUB 6 Playstation 4

Kimberlin — Wed, 04 Feb 2026 14:04:55 GMT

@Sml5678

Just as a matter of interest, is your computer wireless driver(s) up to date? Wireless drivers are frequently updated, my own laptop and desktop Intel wireless drivers have been updated at least a dozen times in the last 2 years alone.

Re: BT HUB 6 Playstation 4

Christopher_G — Wed, 04 Feb 2026 14:06:44 GMT

Thanks for the update, @Sml5678

I had similar gameplay problems with my wired PS5 lately, and a replacement ethernet cable fixed the problem.

Let us know what happens with that new cable. Even if it doesn't improve things, they're handy to have and it will at least eliminate that the cable is causing the problem.

Chris

Re: BT HUB 6 Playstation 4

Sml5678 — Thu, 05 Feb 2026 21:43:13 GMT

This is the problem its not the ethernet

Based on recent customer experiences and reports, EE broadband response times (latency) for gaming are highly variable, often ranging from excellent (12-25ms) to poor (over 150-300ms) due to significant, intermittent, and recurring, latency spikes. While some users experience stable, low-ping gaming, many others report unplayable conditions on both FTTP and 5G connections, particularly during peak evening hours.

something happend to my internet during jan 24th 2026

online games are now unplayable

Re: BT HUB 6 Playstation 4

Christopher_G — Fri, 06 Feb 2026 14:28:48 GMT

OK thanks for the update, @Sml5678

I can only suggest speaking with our technical support team, so they can check everything from our side and run through some more account-specific troubleshooting.

Let us know how you get on.

Chris

Re: BT HUB 6 Playstation 4

Sml5678 — Fri, 06 Feb 2026 19:29:48 GMT

They keep saying your network is fine good speeds

but its not an issue of speed the response time is messed up

something happend between Jan 24-28th

everything was good even with the old hub

The response time in the game is at the worst its ever been

its not just 1 game its every game

Connection is awful on ps4 since jan 24th

Sml5678 — Sat, 07 Feb 2026 20:14:27 GMT

something happend from jan 24th 2026

online games are running very badly

its like im using a hotspot off of old mobile phone thats how bad it is

its horrible

im using an ethernet cable something really bad is happening here

Re: BT HUB 6 Playstation 4

Alex_H — Sun, 08 Feb 2026 13:53:48 GMT

@Sml5678 Do you notice any of these issues when using your other devices for similar services like gaming on your PC?

If our technical team have ran all the checks on your connection they can for now, the best next steps would be ruling out that it is just a PS4 issue by comparing other devices on the same network. Have you been able to run a ping test or see it in game to confirm it is what is causing the issue?

Alex

Re: BT HUB 6 Playstation 4

Sml5678 — Mon, 09 Feb 2026 12:16:27 GMT

I only play online games on the PS4 but its happening with more than 1 game

I can't remember the exact date it started but I did plug in the new BT Hub Smart 6

I don't know if its the HUB causing this or it's something else

Even people playing against me have told me my Internet is very very bad

this type of thing has never happend to me I've been with BT for over 15 years.

Is there a way to check the ping on the PS4 and on a laptop?

Re: BT HUB 6 Playstation 4

Alex_H — Mon, 09 Feb 2026 13:51:08 GMT

@Sml5678 Have you switched back to the old hub to test that?

Some games allow you to show the ping as an overlay when playing so depends on the games you play you would have to google, that would be the best test to see if its a ping issue.

Outside of that you can just use the browser app on the PS4 to connect to a speed test like Ookla which will show your ping or any ping test if you google. You can do the same on your laptop.

Alex