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How do I stop BT emails

Buttons1 — Thu, 23 Apr 2026 15:07:16 GMT

Hello, I've set up a MyBT account for my 83 year old mother so she can pay her bills via debit card on MyBT instead of writing a cheque, which she is finding difficult to do given her age. However, I've just received an email from BT entitled 'Some important news about your service" about BT phone bill packages.

I don't want to receive an email, I want to receive it via post so Mum can read it.

The contact preferences are set NOT to receive emails, but we still got an email, so how can I set it so she gets the same email through the post instead.

I include a screenshot of the contact preferences that have been set.

Re: How do I stop BT emails

Christopher_G — Fri, 24 Apr 2026 11:15:30 GMT

Hi @Buttons1

It looks like you've opted out of marketing/news emails, but service updates will still be sent to the contact information on the account.

If you have a chat with our customer support team, they'll be able to try to set the account up with your needs from our side.

Chris

Re: How do I stop BT emails

Buttons1 — Fri, 24 Apr 2026 16:49:49 GMT

Hello, thanks for your reply. It would have been easier to have an option in the MyBT account that I could set myself but I'll take your advice and contact BT about it.

Thank you for your help.