This topic

Router identification

caledonia — Fri, 16 Oct 2026 22:11:56 GMT

Router is dead (no lights or anything and was making a funny noise then died)

Anyway BT sent out another which looks used and different to the one i had

this is one i had (no fibre here)

and this is one they sent

have they sent a used older version

been with bt for over 20 years and i am out of contract but still paying (could that be reason)

can someone help me identify what model is newer

Re: Router identification

gg30340 — Fri, 16 Oct 2026 22:18:59 GMT

See link

https://www.bt.com/help/broadband/learn-about-broadband/different-types-of-bt-hub

Re: Router identification

caledonia — Fri, 16 Oct 2026 22:21:13 GMT

So the one they sent does not appear on that list

Re: Router identification

gg30340 — Fri, 16 Oct 2026 22:22:03 GMT

Have you looked at the label on the rear?

Re: Router identification

garybs29 — Sat, 17 Oct 2026 00:55:49 GMT

Am i seeing this right, both look tne same just the different badge (newer in second image) so a like for like replacement which you appear to be quesioning?

Re: Router identification

imjolly — Sat, 17 Oct 2026 08:00:45 GMT

does the new hub work with correct connections. have you changed the hub wifi to show same SSID and wifi password as old hub so devices connect right away?

Re: Router identification

iniltous — Sat, 17 Oct 2026 08:27:51 GMT

The replacement they sent is newer , it has the later corporate ‘BT’ branding , but apart from that both the one you had and the one they sent are effectively the same , assuming it restores your service , it’s a perfectly acceptable replacement.

Re: Router identification

gg30340 — Sat, 17 Oct 2026 08:28:38 GMT

@caledonia

Just so that you are aware, you are not out of contract, you are out of a Fixed Term Contract but you are in a 30 day contract. If you had no contract you would not have BT Broadband.

As you may be aware the BT Hubs are BT's property which must be returned to BT should you leave BT Broadband. BT do use refurbished/recycled BT Hubs as well as older stock. That does not make it any less able to work in the same way as your faulty BT Hub did when it was working.