This topic

Any way to force a firmware update on the smarthub 2?

ricflairandy — Thu, 03 Feb 2022 15:36:42 GMT

I bought a 2nd hand smarthub, and its on firmware 15.x. Ive had it connected and running for the last week but its still on that firmware, it doesnt seem to want to upgrade. Ive tried a factory reset, etc.

Re: Any way to force a firmware update on the smarthub 2?

licquorice — Thu, 03 Feb 2022 15:39:29 GMT

You cannot force an update.

Re: Any way to force a firmware update on the smarthub 2?

ricflairandy — Thu, 03 Feb 2022 20:32:43 GMT

so is there any sollution to a device thats just not updating?

Re: Any way to force a firmware update on the smarthub 2?

licquorice — Thu, 03 Feb 2022 20:41:51 GMT

Not really, no

Re: Any way to force a firmware update on the smarthub 2?

Keith_Beddoe — Thu, 03 Feb 2022 20:56:29 GMT

@ricflairandy wrote:
so is there any sollution to a device thats just not updating?

It would need to be initiated by BT, and its possible that its serial number is not on the update database. I assume you do have it connected to a BT Broadband connection?

If you look in the event log on the home hub, see if you can see any attempts to communicate with ACS, I cannot remember the exact sequence, but something like

CWMP: Session start now, server: https://pbthdm.x.x.x,

Re: Any way to force a firmware update on the smarthub 2?

ricflairandy — Thu, 03 Feb 2022 20:58:39 GMT

Thanks, no I’m with plusnet. So is it a case of unless I am with bt, it’s not ever get a firmware update? That’s insane.

Re: Any way to force a firmware update on the smarthub 2?

imjolly — Thu, 03 Feb 2022 20:58:40 GMT

As it was second hand did you factory reset the hub before using?

Re: Any way to force a firmware update on the smarthub 2?

ricflairandy — Thu, 03 Feb 2022 20:59:21 GMT

I’ll check the logs thanks

Re: Any way to force a firmware update on the smarthub 2?

Keith_Beddoe — Thu, 03 Feb 2022 21:16:24 GMT

@ricflairandy wrote:

Thanks, no I’m with plusnet. So is it a case of unless I am with bt, it’s not ever get a firmware update? That’s insane.

Quite possible.

If you are with Plusnet, why are you posting on a BT Retail Customer Forum, it would be best to ask on the Plusnet Customer Forum?

Plusnet Forum - Index | Community Site

Its possible an admin person there could force an update if they have the serial number of the home hub?

Re: Any way to force a firmware update on the smarthub 2?

ricflairandy — Thu, 03 Feb 2022 21:15:08 GMT

Because it’s a bt smart hub.

Re: Any way to force a firmware update on the smarthub 2?

imjolly — Thu, 03 Feb 2022 21:55:32 GMT

If you were a BT customer it updates automatically but maybe as you are not a BT customer it will not update . However maybe this is well known to be a problem and you will find more like customers on the Plusnet forum hence the suggestion

Re: Any way to force a firmware update on the smarthub 2?

PaddyB — Fri, 04 Feb 2022 08:12:17 GMT

Hi @ricflairandy,

Thank you for posting. I'm sorry if your Smarthub 2 is on an older firmware.

What @imjolly and @Keith_Beddoe have posted is correct. Your best bet would be to try the Plusnet Community to see if anyone else has had a similar experience.

Unfortunately, there is no way we can force a firmware update as you are not connected to BT Broadband.

Thanks,

Paddy

Re: Any way to force a firmware update on the smarthub 2?

ricflairandy — Fri, 04 Feb 2022 09:13:31 GMT

Thanks, so its going in the bin then. Waste of space.

Re: Any way to force a firmware update on the smarthub 2?

Keith_Beddoe — Fri, 04 Feb 2022 09:33:55 GMT

@ricflairandy wrote:

Thanks, so its going in the bin then. Waste of space.

I am sure you mean you are going to take it to your local re-cycling centre, and not put it into domestic waste.

Anyway, what is wrong with the firmware its already running?

You could still use it as an additional wireless access point.

Re: Any way to force a firmware update on the smarthub 2?

ricflairandy — Fri, 04 Feb 2022 09:43:12 GMT

The firmware is missing a few features that I would have liked to use. I have the whole home wifi so dont need any access points.

Re: Any way to force a firmware update on the smarthub 2?

Carlusha — Fri, 04 Feb 2022 10:50:11 GMT

@ricflairandywrote:
The firmware is missing a few features that I would have liked to use. I have the whole home wifi so dont need any access points.

Well, instead of the defeatist attitude, why not do as suggested - simply ask the question on the Plusnet community forum, as suggested by @Keith_Beddoe, @imjolly and our BT Mod, @PaddyB

Oh, and think green!

Re: Any way to force a firmware update on the smarthub 2?

licquorice — Fri, 04 Feb 2022 11:22:16 GMT

Or simply take it to a friend's house with BT broadband and do a temporary swap with their hub until the firmware is updated.

Re: Any way to force a firmware update on the smarthub 2?

Carlusha — Fri, 04 Feb 2022 15:16:48 GMT

@licquoricewrote:
Or simply take it to a friend's house with BT broadband and do a temporary swap with their hub until the firmware is updated.

Oh, brilliant thinking!

Re: Any way to force a firmware update on the smarthub 2?

Phi1ip — Fri, 25 Mar 2022 15:19:21 GMT

I think it's just a matter of leaving it alone and eventually it will update.

I'm with Plusnet, and use a BT Business Smart Hub.

It seems to update the firmware OK, despite being attached to Plusnet not BT.

It hadn't updated for over a year, but 27 February 2022 it updated to SG4B1B009311