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2.4GHZ and 5GHZ Bands BT Smart Hub 2

CFYONG — Sun, 06 Feb 2022 13:51:38 GMT

I have recently swap to BT broadband. and i lost all of devices connection ie; smart lights / smart pet feeding machine / Smart devices. it suppose to connect via 2.4GHZ but i couldn't choose wifi 2.4GHZ on my mobile so i couldn't connect to all smart devices. could anyone help me with this please. i saw some posted regarding update firmware version. how could I update that? my firmware version is v0.30.01.08093-BT.

I also try to switch off 5GHZ but mobile still not recognise it.

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

imjolly — Sun, 06 Feb 2022 14:00:19 GMT

you cannot split the networks on SH2

have you turned of smart setup

https://www.bt.com/help/broadband/what-is-smart-setup-on-the-bt-hub--how-can-i-turn-it-on-and-off-

you can turn off 5ghz network and then clear connections on phone and try connecting to hub ssid

you are on the most up to date firmware for hub

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

CFYONG — Sun, 06 Feb 2022 15:19:19 GMT

Thanks! problem solved !!!