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BT equipment return failure notice despite being successfully delivered by royal mail.

shivsingh22kumar — Fri, 01 Apr 2022 13:29:21 GMT

BT equipment return failure notice despite being successfully delivered-

On 13th of March 2022, I returned the complete equipment along with its accessories to BT as my ended my contract with BT.

I received an email on 29 th of March,2020 saying that my equipment has not been received and I will be charged £50 after 16th April if not received. I have a receipt from Royal Mail proving It sent on the 10th of March and after checking the tracking number on the Royal Mail website that parcel was successfully delivered on the 13th of march. I am attaching the royal mail receipt as a proof.

Please can this be looked into on urgent basis as of now I am out of UK and there is no direct email to communicate the same to BT which is quite frustrating.

Re: BT equipment return failure notice despite being successfully delivered by royal mail.

DanielS — Fri, 01 Apr 2022 15:03:06 GMT

Hi @shivsingh22kumar,

Welcome to our Community.

I am sorry to see that you're getting a message saying that we haven't received it yet.

I'm sending you a private message so we can look into this for you.

Reply back to my private message when you can and one of my team will get in touch with you.

Thanks
DanielS

Re: BT equipment return failure notice despite being successfully delivered by royal mail.

JohnC2 — Sun, 03 Apr 2022 12:05:09 GMT

Hi @shivsingh22kumar, thanks for getting in touch. I've checked and can see that the equipment has already been marked as received back before we got to your case.

Cheers

John