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Issues post firmware upgrade home hub 2

Mwallwork — Thu, 07 Apr 2022 08:48:46 GMT

Hi all . Home hub got updated to latest firmware on 6th April and since then had a few issues first noticed Disney plus was buffering on firestick . Then tried netlfix and iPlayer which are hardwired Ethernet to hub and both were buffering or could not connect . Restarted hub a few times and then finally did hard reset . Speeds back to 50mb but everything seems a bit laggy . Also the bt app will no longer give me a wifi speed I tried last night and it was down to 2mb or less on some tests using standard speed test app . Any known issues with latest firmware ?

Re: Issues post firmware upgrade home hub 2

Les-Gibson — Thu, 07 Apr 2022 10:33:36 GMT

You've probably done all the right things but overlooked one thing that can cause all kinds of problems, by resetting your hub you have also re-enabled Dumb.. er sorry - that should be Smart Setup. I suspect disabling that will solve your problems, see What is Smart Setup on the BT Hub? How can I turn it on and off? | BT Help for help to do so

Re: Issues post firmware upgrade home hub 2

DavidCo — Thu, 07 Apr 2022 10:49:34 GMT

v0.33.00.12274-BT

Smart Setup has vanished here. New colour scheme too.

Re: Issues post firmware upgrade home hub 2

Les-Gibson — Thu, 07 Apr 2022 11:01:11 GMT

That sounds like a big jump in such a short time, mines still running v31 and it was only updated in February.

Re: Issues post firmware upgrade home hub 2

Mwallwork — Thu, 07 Apr 2022 11:22:11 GMT

Yeah I’ve got a grey colour scheme now and on that version of the firmware . Also smart setup has gone.

Re: Issues post firmware upgrade home hub 2

DavidCo — Thu, 07 Apr 2022 11:25:59 GMT

With Smart Setup going? there is no case, as yet, for celebration.

It could mean that we have no choice.

Anyone know how to find out?

David

Re: Issues post firmware upgrade home hub 2

Les-Gibson — Thu, 07 Apr 2022 11:39:53 GMT

Just speculating here.

Maybe you can test it by either connecting a device which has never been connected before or maybe it will work if you tell a current device to forget the network and then factory reset the hub and reconnect????????????

Re: Issues post firmware upgrade home hub 2

Mwallwork — Thu, 07 Apr 2022 18:56:26 GMT

My internet is now unusable since this update . I can only have one device on at any time . Not happy

Re: Issues post firmware upgrade home hub 2

Keith_Beddoe — Thu, 07 Apr 2022 19:06:12 GMT

Usually after a firmware upgrade, a factory reset of the home hub is best, to ensure that the latest default configuration file is installed.

Re: Issues post firmware upgrade home hub 2

Mwallwork — Thu, 07 Apr 2022 19:07:39 GMT

Ok my resort to that if this continues

Re: Issues post firmware upgrade home hub 2

Newstarter — Fri, 08 Apr 2022 19:07:40 GMT

I had the same issue with obtaining my wifi speed. A Distinguished Sage provided this solution for me earlier today which worked perfectly for me.
Use the following speedtest.
https://speedtest.btwholesale.com/

Re: Issues post firmware upgrade home hub 2

Mwallwork — Fri, 08 Apr 2022 19:56:25 GMT

What was the solution ? Also running that speed test doesn’t work for me always shows 90mb down when I’m synced at 55

Re: Issues post firmware upgrade home hub 2

Dr_Bob — Sun, 10 Apr 2022 12:33:55 GMT

Did you get anywhere? Am also getting the same problems following recent firmware upgrade. Have followed the same approach - doing a factory reset

Also noticed I now have Public Wi-Fi Activated... no idea how to turn this off

Re: Issues post firmware upgrade home hub 2

ts808 — Sun, 10 Apr 2022 14:33:18 GMT

Has anyone gotten any milage with this issue? The new grey interface also has downgraded functionality. Some options are missing. It can't seem to handle multiple devices on the network either which is a nightmare in a 5 person household, and I'm noticing similar symptoms here so I'm just wondering if you guys have any leads on this mystery. Thanks.

Re: Issues post firmware upgrade home hub 2

imjolly — Sun, 10 Apr 2022 14:58:38 GMT

@Dr_Bob wrote:

Did you get anywhere? Am also getting the same problems following recent firmware upgrade. Have followed the same approach - doing a factory reset

Also noticed I now have Public Wi-Fi Activated... no idea how to turn this off

you can try here you may need to opt in then opt out

https://www.bt.com/help/broadband/how-do-i-opt-out-of-bt-wi-fi-

Re: Issues post firmware upgrade home hub 2

Mwallwork — Sun, 10 Apr 2022 16:13:02 GMT

I left it a couple of days and it seemed to settle down after a hard reboot however I got a disconnect today at 7am. I have an engineer visit due weds however need to keep and eye on stability now to see if it’s needed

Re: Issues post firmware upgrade home hub 2

Mwallwork — Sun, 10 Apr 2022 16:14:29 GMT

Yeah that’s what I got . Unplugging and leaving for half and hour and restarting the router seems to have settled it down or maybe something needed a couple of days for learning devices again ?

Re: Issues post firmware upgrade home hub 2

Dr_Bob — Sun, 10 Apr 2022 17:21:31 GMT

Opted out of public wifi (MyBT -> Manage (Under Your Products tile) -> BT Wi-fi tile)

Factory Reset on my router... and the Public Wi-Fi status on the status page (on the router) was showing as Not Active.

Internet was then working fine - usual speed.

After a couple of mins... the Public Wi-Fi status changed to Activated (on the router)... Internet then started again to be intermittently bad.

Repeated the above.... after leaving the router off for 30 mins - same results.

BT are sending me a new router in lieu of having an engineer come out....engineer would take longer.

Am open to any additonal ideas.... have work tomorrow morning and can't really afford an intermittent connection...

Re: Issues post firmware upgrade home hub 2

Mwallwork — Sun, 10 Apr 2022 18:08:11 GMT

Odd BT refused to send me a router out without and engineer visit . No that’s what I did and it seemed better . Will need to check public wifi status

Re: Issues post firmware upgrade home hub 2

Leasty — Mon, 11 Apr 2022 17:06:40 GMT

Mine upgraded on 7th April. I hadn't spotted that Smart Setup had gone - thank goodness, unless it means it's permanently on.

My Public WiFi status is showing "Not Active" for the first time ever that I can remember. I'd opted out ages ago but it always said "active" but BT reassured me (!) it wasn't active, just being reported wrong.

No issues with speed or connectivity here - G.fast @145Mbs with quite a few wired and wireless devices. The hybrid connect also seems to work fine as we've had quite a few outages in the last 2 days due to a fault on our local cabinet. (It's been running on generators for nearly 2 months due to an earthing fault and the generators keep stopping.)