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What is a warm reset?

Wren1 — Thu, 05 May 2022 09:58:47 GMT

My BT Smarthub underwent a warm reset. What is that?

How does it come about?

Wren

gg30340 — Thu, 05 May 2022 11:13:49 GMT

A "warm reset" is simply powering the hub down then restarting it or put another way... switch it off and on.

Edit: This can be instigated by the owner or remotely by BT for instance when a software update is installed.

Wren1 — Thu, 05 May 2022 15:41:52 GMT

I have not instigated a reset and there is no evidence of a software update. Where would I look to see if this was the case?

Wren

Keith_Beddoe — Thu, 05 May 2022 15:48:43 GMT

As @gg30340 has said, its probably been done by BT.

licquorice — Thu, 05 May 2022 15:56:17 GMT

@Wren1 wrote:

I have not instigated a reset and there is no evidence of a software update. Where would I look to see if this was the case?

Wren

Advanced settings > Technical Log > Event log look for CWMP events

Wren1 — Thu, 05 May 2022 21:14:24 GMT

I cannot see anything relating to CWMP. But then I cannot say I understand what the event log is telling me.

I think I have a Smarthub-1 and it is running firmware version SG4B1000E077 tha was updated when I installed this hub on 9th March 2022.

Is this correct?

How do I get help with interpreting the event log?

Wren