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BT Essential handset

marklleach — Thu, 19 May 2022 16:52:14 GMT

I have a BT1100 base unit and additional handset, I recently added a BT Essential handset to the base unit successfully but I cannot access all the menus on the Essential handset.

There is no phonebook menu and the redial, calls and phonebook does not work

I cannot add any numbers to the phonebook

any advice would be helpful

Thanks

Re: BT Essential handset

Bob1001 — Thu, 19 May 2022 17:27:26 GMT

I believe you have to link the essentials phone to the smarthub2, using WPS, rather than an existing DECT phone as BT's implementation of DECT is not standard.

Re: BT Essential handset

licquorice — Thu, 19 May 2022 17:35:32 GMT

Being pedantic, using the WPS button (which is dual purpose) rather than WPS per se.

Re: BT Essential handset

imjolly — Thu, 19 May 2022 17:38:00 GMT

Do you have digital voice? You can check by going to hub manager and see if you phone number is shown and if it is then select the number and turn the DV essential handset on and in hub manage you should be able to pair it with the SH2

Re: BT Essential handset

marklleach — Thu, 19 May 2022 17:44:33 GMT

It is not an Essential Digital handset but an Essential phone trio handset.

I do not have a BT hub or BT Digital voice service

Thanks

Re: BT Essential handset

imjolly — Thu, 19 May 2022 17:45:06 GMT

Are you a BT broadband/phone customer?

Re: BT Essential handset

marklleach — Thu, 19 May 2022 17:59:04 GMT

No, I’m a Plusnet customer

Re: BT Essential handset

NeilO — Thu, 19 May 2022 18:21:34 GMT

Hi @marklleach

The handsets and bases are GAP compatible which means they can be paired to make and receive calls but the additional features may not work. This bt.com help page explains it in more detail.

Thanks
Neil

Re: BT Essential handset

marklleach — Thu, 19 May 2022 18:49:57 GMT

Thanks for your reply