This topic

Answering machine

pamela11 — Sat, 28 May 2022 11:11:22 GMT

Why has my answering machine stopped playing messages? I have a BT6510 Nuisance Call Blocker cordless landline phone and it has worked fine for years so far. Pamela

Re: Answering machine

imjolly — Sat, 28 May 2022 11:20:12 GMT

are you a BT broadband and phone customer?

Re: Answering machine

Anonymous — Sat, 28 May 2022 11:28:44 GMT

Do you really mean stopped playing or stopped recording? If the latter then maybe you have voicemail enabled on the line that's intercepting the call first.

Re: Answering machine

pamela11 — Sat, 28 May 2022 11:55:05 GMT

As far as I know it records messages. It tells me there is a message, then cuts out.

Re: Answering machine

pamela11 — Sat, 28 May 2022 11:55:56 GMT

Yes

Re: Answering machine

Anonymous — Sat, 28 May 2022 12:38:03 GMT

@pamela11wrote:
As far as I know it records messages. It tells me there is a message, then cuts out.

Then it sounds like it's faulty. Check the manual for how to perform a factory reset of the base unit but be aware it may lose your contacts.

Re: Answering machine

pamela11 — Sat, 28 May 2022 14:25:24 GMT

Thank you. I will try this.

Re: Answering machine

pamela11 — Fri, 08 Jul 2022 09:57:01 GMT

I have tried this but it does not help. I have also been trying to get help from the number that BT gives, but when I try their technical help I just get charged for a recording but no-one answers. Do you think the base has failed? Pamela

Re: Answering machine

Anonymous — Fri, 08 Jul 2022 15:02:09 GMT

Impossible to say for certain without trying a replacement, but difficult to imagine it's anything else. A quick look at that auction site shows the same model for sale around £15-20. So if you're otherwise happy with the phone, maybe pick up another to try. If that works you could always re-register your existing phone to the "new" base & just use it as a second handset.

Or look to upgrade to a later version from somewhere with a no quibble return policy like Amazon or Argos. If there's still an issue you can then just return.

Although cheapest of all would be to just turn it off & use the free BT Voicemail.

Re: Answering machine

pamela11 — Fri, 08 Jul 2022 20:20:39 GMT

Thank you for taking the time to give me such a helpful reply. I was advised to turn off answer machine, then unplug & plug in again, & after doing this twice I was able to record and play a message, and play some old messages, but then it stopped again, so it seems to be an intermittent fault. Anyway, I will investigate the BT service. I didn't know they had a free one.

Pamela

Re: Answering machine

Anonymous — Sat, 09 Jul 2022 06:54:45 GMT

Log onto MyBT > Your Products > Landline > Manage > Show more landline features > Voicemail > Add now.

The basic version is free with a charge for extra features.