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Bt returns

Mikew64 — Thu, 02 Jun 2022 22:00:14 GMT

I returned my equipment in the bag provided by tracked package on 20may. I have received several chaser emails. I have now checked the post office tracking site and the message shows ‘26 May. Delivery attempted. No answer’ . The parcel seems to now be being held somewhere by the post office. What do I do now???? Where in bt do I contact??

Re: Bt returns

gg30340 — Thu, 02 Jun 2022 23:15:15 GMT

It is presently taking three to four weeks after BT receive returned equipment for it show as returned on your account.

If you have Proof of Posting you can call BT 0800.800.150 and they will update your account.

Re: Bt returns

DavidM — Fri, 03 Jun 2022 08:20:12 GMT

Hi @Mikew64 and welcome to our community.

I'm sorry there's been a delay processing your returns. I can help with this. I'll need a few details so I'll drop you over a private message now so you can get in touch.

Cheers

David