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BT smart baby monitor not connecting through 4G

Sazzyuk — Mon, 18 Jul 2022 13:32:16 GMT

I have the BT smart baby monitor using the smart controls app.

It works fine on Wi-Fi. However, it’s never worked when I’m on 4G. I get an error message that says “something went wrong on our end. We are working diligently to fix this so please try again in a few minutes”.

I have mobile data access turned on for the app in my settings.

Re: BT smart baby monitor not connecting through 4G

Les-Gibson — Mon, 18 Jul 2022 14:18:05 GMT

If your product is within warranty:

By phone: 0808 100 6554

Monday to Friday 9.00am to 5.30pm

By email: Click here for email support

If your product is out of warranty contact BT's recommended agent

By phone: 0800 980 8999

BT Video Baby Monitor 6000 | BT Help

Re: BT smart baby monitor not connecting through 4G

Keith_Beddoe — Mon, 18 Jul 2022 15:27:06 GMT

@Sazzyuk

It seems more likely that you can only view it while connected to your own network, and not if you try to connect from an external Internet connection.