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Returning BT Kit

Alpuente — Wed, 17 Aug 2022 16:00:30 GMT

Hello,

I have received an email requesting a Minihub to be returned, but when I log into MyBT, I am not able to find " Return your BT kit" anywhere in ordernto get the white returns bag and labels.

How can I proceed with this request?

Thanks in advance

Re: Returning BT Kit

RobbieMac — Wed, 17 Aug 2022 17:32:15 GMT

Hi @Alpuente

Welcome to the BT Community and thank you for your post!

Sorry for the problems you're having locating where to arrange a returns kit to send back the Mini Hub. I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

Re: Returning BT Kit

johnld — Wed, 17 Aug 2022 19:44:30 GMT

I was sent a mini hub when my fibre went pear shaped

In the box was a returns label to return it when requested by BT

Interestingly the address label was for a different address from the normal returns label which I had received in the past

I sent the mini hub back a few days ago and within 4 days had an email from BT saying they had received it