This topic

New Firmware update for Smart Hub 2

Travelusa — Fri, 05 Aug 2022 05:04:37 GMT

SH2 updated but now the router and the Black Disc are having issues connecting keep dropping out.

Have rebooted router and Black Discs still keep dropping link

Firmware version:v0.35.01.06093-BT

Firmware updated:Thu Aug 4 13:50:35 2022

Re: New Firmware update for Smart Hub 2

Les-Gibson — Sun, 07 Aug 2022 18:51:39 GMT

Make sure the hub is in wireless mode 1 (Wireless)

Re: New Firmware update for Smart Hub 2

Travelusa — Mon, 08 Aug 2022 09:55:16 GMT

Thanks

It was

Have cured issue by changing the smart setting to fixed channel 11 and 48 since doing that no issues

Re: New Firmware update for Smart Hub 2

LadyQuake — Fri, 19 Aug 2022 15:48:37 GMT

I was hoping that would fix mine but didnt , still flashing red and not showing in the Hub Manager. Think Ive tried everything now 🤐

Re: New Firmware update for Smart Hub 2

Travelusa — Fri, 19 Aug 2022 20:23:22 GMT

Save setting then do a factory reset

Finger crossed for you

Re: New Firmware update for Smart Hub 2

John_2015 — Sat, 20 Aug 2022 15:56:58 GMT

Many people are having issues with the extender discs since the latest update, me included. There is no fix as yet.

Re: New Firmware update for Smart Hub 2

Blueskies — Sat, 20 Aug 2022 20:37:16 GMT

Same issue lost all three discs only able to try and sort it when I got back to the property today. Managed to power cycle the BT Smart hub 2 and discs they started to work, then found I could not access the hub using MyBT app, used web browser and noticed not displaying my discs, no BT Hybrid and no Ethernet ports showing I have four connected and they do work. I then realised my BT Hybrid is not connect will not pair. So bottom line this firmware update is far from a quality release will be calling 150 tomorrow.

The hub has also rebooted about 4 hours after the power recycle was done on the hub, interesting I was watching Netflix and that carried on without dropping but everything else went offline so again went round and power cycled the discs two came on OK the last one took about 5 attempts then connect!
Have checked the internet and the BT Community to see if people are having issues but not much chatter about this firmware release so I must be one of the unlucky ones. Will most likely do a hub reset tomorrow but as I have changed the default SSID and password not something I am looking forward to do.

Any pointers on how I can stabilise my wifi network, get into MyBT app wifi network screens get visibility of my connected discs ( nice to be able to turn on the disc light which I had disabled as the network was stable) and see which items are connected to the disc currently shown as connected to the hub it says my devices 31 5Ghz 0 2.4 GHz and zero Ethernet!!!

Re: New Firmware update for Smart Hub 2

LadyQuake — Sat, 20 Aug 2022 22:32:56 GMT

Exactly same as me. I also got on website hub manager no Ethernet names even thou things in. And no discs showing thou mine are red now but when did work everything when to hub. Also the hub webpage very slow to load. Tonight router went off and on for no reason. Hope fix soon. Shame no rollbacks on firmware you can do. What it Power cycle? Let me know how u get on when phone. If a solution.

Re: New Firmware update for Smart Hub 2

Blueskies — Sun, 21 Aug 2022 06:27:24 GMT

Power cycle means on/off.

Hub seems to have rebooted over night again all discs red lighted this AM.

Now have reset the hub, now can access the hub both via web browser (access is not slow it refreshes quickly)/MyBT and shows discs (discs show what is connected to them) and ethernet. BT Hybrid still flashing red I guess I will factory reset that is the next task this AM.

Re: New Firmware update for Smart Hub 2

Andrew600 — Sun, 21 Aug 2022 10:45:15 GMT

This looks like it could be different symptoms for the same issue, which presumably must be a flaky update.

I posted about mine in a separate thread, but I’ll add a summary of it in case it helps.

The hub took 26 attempts during the overnight update to reboot itself, which in turn led to the hybrid connect taking over for 20 minutes. It’s a minor miracle that dlm didn’t see it as an unstable line tbh.

I’ve now realised thanks to this thread that hub manager is not seeing the disc, though My BT app does see it. I’ve just double checked and the hybrid connect and disc are working properly.

Its just hub manager that I have an issue with, so I’ve been lucky really.

Re: New Firmware update for Smart Hub 2

Blueskies — Sun, 21 Aug 2022 11:34:14 GMT

SOLVED

Reset Hub and now:-

BT Hybrid connected 'blue light'

BT Dics connected 'blue light'

MyBT 'your wi-fi network' can access and discs and BT Hybrid displayed

Hub access via browser OK, discs and BT Hybrid showing, ethernet ports displayed and what is connected to the discs shows same in MyBT.

Well now to keep fingers crossed that it is stable only took all morning to get it back to pre latest firmware up date working.

Re: New Firmware update for Smart Hub 2

John_2015 — Sun, 21 Aug 2022 11:55:25 GMT

Just to check, a full factory reset worked for you? It didn't for me. I'll try again though if it definitely works for some people?

Re: New Firmware update for Smart Hub 2

LadyQuake — Sun, 21 Aug 2022 12:03:49 GMT

Let me know if works for you.

I was going to try a reset next week when off work.

But Wondering if you reset it will download the new firmware again and be back to beginning.

Re: New Firmware update for Smart Hub 2

Blueskies — Sun, 21 Aug 2022 12:17:11 GMT

Yes reset sorted it, did switch off disc before I did the reset.

Re: New Firmware update for Smart Hub 2

Blueskies — Sun, 21 Aug 2022 12:21:47 GMT

Factory reset as far as I know does not download the firmware again.

Re: New Firmware update for Smart Hub 2

licquorice — Sun, 21 Aug 2022 14:59:43 GMT

@LadyQuake wrote:

But Wondering if you reset it will download the new firmware again and be back to beginning.

A reset doesn't revert the firmware to a previous build, it just makes sure it is fully initialised.

There is nothing a user can do to force any particular version of fimware.

Re: New Firmware update for Smart Hub 2

LadyQuake — Sun, 21 Aug 2022 22:36:03 GMT

If I do a factory reset to try get it to work.

As wireless devices like mobile, tv , pc etc have the hub name and password already, do they connect automatically still after reset?

Re: New Firmware update for Smart Hub 2

gg30340 — Sun, 21 Aug 2022 23:11:24 GMT

@LadyQuake wrote:

If I do a factory reset to try get it to work.

As wireless devices like mobile, tv , pc etc have the hub name and password already, do they connect automatically still after reset?

Yes

Re: New Firmware update for Smart Hub 2

John_2015 — Sun, 21 Aug 2022 23:37:14 GMT

Quick update to this thread. A full system reset and then setting everything up manually again (NOT restoring the settings from a backup) has fixed this issue for me entirely. Everything is working great again now.

I'm still less than happy with BT for pushing out a buggy update that required this though. I actually pay extra every month for complete home wi-fi, so having to spend my weekend troubleshooting router/disc issues and fixing my internet so I can work from home without issue on Monday morning after BT pushed out an update that wasn't tested properly is not acceptable.

Re: New Firmware update for Smart Hub 2

Blueskies — Mon, 22 Aug 2022 06:04:36 GMT

Now been stable for one day and 17 mins and counting good news I hope it stays stable fingers crossed.

I agree how can BT release a firmware update that caused many issues that in my case were only resolved by a factory reset.

Note I recommend a factory reset done by pushing the switch at the back of the hub rather than selecting the option in the hub online menu. I remember sometime ago the BT backroom tech guru said it was a more reliable way of clearing all memory on the hub.