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Phone showing International calls

Kieran42 — Thu, 25 Aug 2022 08:54:05 GMT

Why does my BT home phone now suddenly start showing up international calls followed by a random number. My phone number is programed in the phone but eveytime I ring it from my phone it's appearing with the international calls. Is there anyway to stop this as we can't tell who's ringing as the mobile number doesn't show up just a random number. 12345678901234567

Re: Phone showing International calls

Keith_Beddoe — Thu, 25 Aug 2022 10:11:33 GMT

@Kieran42

Who provides your phone service?

Re: Phone showing International calls

Kieran42 — Thu, 25 Aug 2022 10:26:42 GMT

My mobile provider is Vodafone but it shows up no matter the provider. But my landline is bt.

Re: Phone showing International calls

millymollymandy — Thu, 25 Aug 2022 10:46:03 GMT

I came on here to post exactly the same thing. Mine started doing this yesterday. I did call BT this morning but after being on hold for ages gave up. Everything says I have caller display set up, I've done the *#234# and it says its enabled. Literally nothing has changed. I have BT home phones but can't imagine there is anything wrong with them, it has to be BT sending the number to my phone.

Where abouts are you @Kieran42 ? Wonder if its a locality problem. I am in a village in South Norfolk.

Re: Phone showing International calls

BAM13 — Thu, 25 Aug 2022 11:23:28 GMT

My BT landline phone is showing 'INTERNATIONAL' on a date and time in the future and is altering the date and time on my handset. This is happening each time a local caller who is in my address list calls. I think this is a problem at the exchange with date and time stamps for 'Caller Dislay'. I am also in a village in South Norfolk!

Re: Phone showing International calls

Kieran42 — Thu, 25 Aug 2022 11:37:53 GMT

Yeah our phone only started playing up yesterday, I live in a village in North Norfolk. But when I ring my landline the date and time stays at the correct time and date

Re: Phone showing International calls

BAM13 — Thu, 25 Aug 2022 11:47:57 GMT

Have just had another call from a random caller and same thing has happened. It's showing the same number that you mentioned but date and time stamp is 5 DEC 13-21. I've decided not to alter the time on the handset anymore as it's getting a bit tedious. I can only surmise this is a problem at the exchange - possibly Attleborough in my case. Not sure how to report this - don't feel like holding on for hours to speak to someone.

Re: Phone showing International calls

millymollymandy — Thu, 25 Aug 2022 12:37:59 GMT

Mine is showing the correct dates and times but its every single call I get showing as international 012345678901234567. I have tweeted the BT help page also and someone has asked me to DM them my details, so hoping they will be able to find out more. I've sent them the link to this thread also.

I'm guessing my local exchange would be in Loddon but my sister lives down the road and hers is fine.

Re: Phone showing International calls

BAM13 — Thu, 25 Aug 2022 14:44:57 GMT

Is there any point being on this 'forum'. I have had a 'reply' from RobbieMac (Moderator) which I apparently do not have enough 'priviledges' for this resource to view the reply. I assume it is information about the problem. I would have thought the extortionate cost of my BT phone and broadband package was sufficient to allow me priviledges.

Please just get someone at BT to sort out the problem!!!

Re: Phone showing International calls

imjolly — Thu, 25 Aug 2022 14:51:56 GMT

the only people on the forum that are BT employees are the Mods and you are already dealing with one. have you tried using a different browser and see if that helps you reply to mod ensuring you are signed in

Re: Phone showing International calls

Kieran42 — Thu, 25 Aug 2022 14:55:14 GMT

It would appear his post had disappeared well on my end. But it basically said thanks for raising this issue and send him the landline number and they will look at it. I didn't do that, I'll just ring bt at somepoint I think. When that will be idk.

Re: Phone showing International calls

NeilO — Thu, 25 Aug 2022 14:59:45 GMT

Hi, @BAM13 Robbie's post has been taken down, he was asking for details to help us raise a case to get this investigated. We have received sufficient information to submit a case with our network team and we didn't want to inconvenience any other community members by leaving the post visible.

We have since received an update to acknowledge the caller display issue in the Norfolk area and it's estimated that it will be fixed by tomorrow evening. In the meantime, I'm sorry for any inconvenience caused.

Thanks

Neil

Re: Phone showing International calls

BAM13 — Thu, 25 Aug 2022 15:09:27 GMT

Thank you for the reply - sometimes feel messages get lost in the 'ether' and having never used this Forum, or any other, I don't really know how things work. Gimme a spreadsheet or a database any day!

Re: Phone showing International calls

Kieran42 — Thu, 25 Aug 2022 15:27:04 GMT

Thank you so much, you have just saved me a long phone call with bt.

Re: Phone showing International calls

millymollymandy — Sun, 28 Aug 2022 15:34:50 GMT

All fixed now. Thanks very much first sorting it 👏