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BT Whole Home WiFi Premium admin user id

notnud23 — Fri, 23 Sep 2022 07:34:37 GMT

Had this for a couple of years but changed mobile phone recently. Downloaded app but when logging in cannot for life of me remember what I used as user id...I know the admin password etc but not user id...

Any ideas please?

Re: BT Whole Home WiFi Premium admin user id

gg30340 — Fri, 23 Sep 2022 10:29:40 GMT

Have you tried your BTID which may be your "main" BTMail email address?

Re: BT Whole Home WiFi Premium admin user id

notnud23 — Fri, 23 Sep 2022 13:29:02 GMT

I have tried that but thx....

Hoping to do it without resetting...

Also have a firmware update been outstanding for a good while now. Al stable on old version so worried about updating as seems on forum nothing but trouble if you do

Re: BT Whole Home WiFi Premium admin user id

gg30340 — Fri, 23 Sep 2022 15:09:12 GMT

Looks like you are going to have to do a factory reset and start again.