This topic

Wifi dropping constantly on SH2

CC4 — Wed, 05 Oct 2022 08:18:30 GMT

Hi,

I was sent a replacement hub but the issue still persists and it is extremely annoying.

When I come back home some of our mobile phones stop being able to connect to Wifi, sometimes laptops and the only way to fix this is to force a restart of the SH2

I have been painfully waiting on SH3 but who knows if it will be available on 2023..

Any suggestions?

Re: Wifi dropping constantly on SH2

imjolly — Wed, 05 Oct 2022 16:59:13 GMT

Are you mobiles iPhone or Android?

Are your phones set to auto connect to WiFi when you come in?

Have you tried changing your WiFi channels from auto/smart to a fixed channel and see if that helps

Re: Wifi dropping constantly on SH2

CC4 — Thu, 06 Oct 2022 08:45:58 GMT

Hi @imjolly

All devices are set to autoconnect. Using iOS on mobile phones and MacOS on laptops.

Tried both Auto/Smart and Fixed channel, issues persisted...

Re: Wifi dropping constantly on SH2

spile — Fri, 07 Oct 2022 06:20:36 GMT

A number of users have been having wireless issues with the SH2. I have not found firmware updates resolve the issues. It would appear that is a fundamental hardware issue.

Re: Wifi dropping constantly on SH2

imjolly — Fri, 07 Oct 2022 06:55:44 GMT

@spile

the wifi issues with the SH2 are mainly due to customer devices having problems connecting due to the hub not allowing the 2.4/5ghz networks to be split. easily overcome by turning off 5ghz then connecting device to 2.4ghz and then re-enable the 5ghz

Re: Wifi dropping constantly on SH2

CC4 — Fri, 07 Oct 2022 15:07:37 GMT

This has never happened to me before, used to live in Spain and none of my devices would exhibit this behaviour

I guess I will have to ask for another SH2... or hope SH3 comes to a reality one day...

Re: Wifi dropping constantly on SH2

imjolly — Fri, 07 Oct 2022 15:13:35 GMT

If you have already had a replacement hub then very unlikely that another hub will be any different. It may be something in your home that is causing WiFi interference or a neighbour's hub on similar channesls

Re: Wifi dropping constantly on SH2

CC4 — Fri, 07 Oct 2022 15:22:08 GMT

I had already tried to manually specify non-overlapping channels. Maybe I have "too many" devices that SH2 can handle 🙄

Re: Wifi dropping constantly on SH2

spile — Sat, 08 Oct 2022 18:15:24 GMT

I've used a number of isp supplied routers and non of them have exhibited the number of connectivity and performance issues of the sh2. Imho it's a far bigger issue than the inability to split 2.4 and 5 GHz bands

Re: Wifi dropping constantly on SH2

CC4 — Sun, 09 Oct 2022 11:31:43 GMT

These issues happen across:

- Macbook pro M1

- Macbook pro Intel

- Iphone 14 Pro, Iphone XS

- Homepod mini

Which are literally 2m away from the Hub on my dining room.

3 devices on 2.4 GHz CH1

8 devices on 5 GHz CH48

Wireless Mode 1

Re: Wifi dropping constantly on SH2

CC4 — Sun, 09 Oct 2022 11:33:12 GMT

For the record here is firmware details

Firmware version:

v0.35.01.06093-BT

Firmware updated:

10-Aug-2022